I am trying once again to print a large format print.  This time 17" x 216".  I have verified that I have enough memory on my computer with Mike.  I have printed this image in the past and have changed nothing since then. 

I am now getting a memory low message and then it closes.  Also I cannot get it to print true borderless.  I don't mean to be glib but this is getting pretty frustrating.  I purchased this program to do precisely this and was told it could do it no problem.  So far it is taking me over 45 minutes to get things half-right to print these images.  By half-right I mean even though I set everything up for borderless, i still get a small margin along the bottom of the page.

Is there a number I can call for customer support?  Is there someone to whom I can email the image and see if they can figure it out.  I am running QI on a MAC with parallels.

A little more information might enable someone to help. What model printer? What version printer driver? Often these small discrepencies are caused by the printer driver, and how it is set up. The fact that it's on a Mac could add other variables too. And any other problems besides the sliver of margin at the bottom? How wide is the unwanted margin? Could be just that you have "INFO" set for the print.  What is the size of the print shown on the main page above the preview? Often a screen capture of the main page can help someone diagnose your problem, which, 98% of the time, is that something is set wrong. Qimage has a LOT of adjustments, so that it can do a lot of things (ie, very large prints), but every one has to be set right. Once it's working, saving a job is the way I make sure I can reproduce previous successes!!
Don't give up yet. Fred or Terry can probably help.

Jeff Jessee

So far no sign of the file.
I use YOUSENDIT which is probably the same type of service.

Again just to be sure, my email is wathree.ssz@verizon.net

Fred

Thanks, BJ.
I downloaded the file and am about to set it up, but it would be very helpful if I knew what printer you were using.
It is just a tick shy of a Gigabyte in size.

While waiting for your reply on what printer you have, I made a setup using an Epson 4880, and had no trouble at all.
I am going to take a wild guess on your problem, until I hear from you.
In the driver, if you select Roll Paper, Banner mode, you will get a border even with Borderless checked.
If you look at the choices, you will also see Roll paper, Borderless mode.  Problem gone.
That of course is an Epson 4880.
That's why I need to know your printer make and model.
Fred

A 4880? Really?

Folks will think this was a set-up.   

I just selected the first 17" wide printer in mt stash.

I saved it as a JOB. So I can get it back on my screen in a second.
If you need screen snaps, I can show what you need.

Fred

On a 4800, at least, borderless on roll paper only applies to the width of the paper. You get borderless on the length of the print by cutting it manually after you print???

Jeff

I show .01 inches of space at the bottom of the print, the 17" size
Is that what you get? If so, .01 of an inch shouldn't be a deal breaker.
On the other hand, see screen snaps.
Maybe increasing expansion in the driver might help, and MAKE SURE you did not disable expansion in Qimage.

Fred

yeah it must have been.  I have been having issues understanding resolution to be quite honest.  This business has been a real learning experience.  Which is nice but sometimes I am in a bit too deep.

So, the image is at 250 ppi.  At this size it comes out very sharp. Would 200 ppi be better and more manageable or am I on the wrong track?  Is it the number of pixels that makes the difference?

I know I can reduce the pixels in the image which according to photoshop reduces the size ( I also understand the stated photoshop size is kind of meaningless). So is there a certain number of pixels per foot that I should look at? I.E. one foot should be 1200 pixels or whatever it is?

Is there a digital imaging for dumbies?  I feel like I am wandering in the dark sometimes.