Hello
I cant seem to be able to start up QI...
v 17-119
the splash screen comes up and then I get a message that Qimage Ultimate has stopped working
click close program
then a box pops ups saying Exception EDivByZero in module Qimage.exe at 0079AE32 Division by zero

so I've just install v17.104 (as that was the oldest install file I had here) and it seems to start up fine.

running win10

any ideas???

Hello Fred
Just finished the printing jobs that I needed to get done and have followed your instructions...

Turned off anti virus (in my case Avast) and downloaded a fresh copy - then installed that.
turned Avast back on.

all seems to be working with v17 119 now

answers to your questions in the interest of thoroughness -
~ nothing else was running - well nothing big like photoshop that might be resource hungry for instance.
~ I hadn't been able to run v17 119 successfully at all
~ I'd not reinstalled or installed any printers.

v17 117 was the last version that was running ok

Thanks for your help!
John

Just for the record, I use Avast (free - I'm Scottish) and never have any issues downloading Qimage.  However, there was a time when Avast insisted on checking Qimage for malware, but in a few seconds the download was allowed to proceed.  It doesn't do this check now.

Sandy

Hi John,
Sorry the problem is back.
I see if I can ask Mike for some better ideas.
In the meantime, recheck something to do with your printer(s).
The reason is that the first operation is for QU to check for a valid printer. Finding none;
It should reset  to some default non existing printer like Microsoft XPS writer.
So even if a printer is messed up, it should start.
I can recall when a messed up driver would send a mixed response to QU.

Try starting Qimage while Holding the Shift key down. That should start a default copy of QU. (It may take two tries)
Next click HELP and reset Printer. That will reset your printer (as shown in Qimage) to the default settings in DEVICES AND PRINTERS.
My QU reverts to Print to File when I start with Shift Key down.
Look through Devices and Printers and see if there is something that doesn't belong, or is a remnant of an old driver.

I will try to get Mike to suggest better ideas.

Fred

Neither do I and that's why I suggested starting QU with shift key; although, you said a reinstall without avast running, fixed it last time...
The restart worked and now when you have time, slowly reset your thumbs etc to where you were.
Try to avoid using  saved printer or Job setups until we get it running properly.
Then load a setup one at a time until it messes up. Unlock the padlock on startup in case the faulty printer file is contained in the restart default.
Fred