I have been a Qimage user for 6 months, after setup and gaining an initial understanding, I established a workflow that has been very successful for what we do in our printing department. Yesterday I hit a problem that I can not resolve and need help.

Here is the problem:
After Importing a file into Qimage to print ( in tiff format), the PPI changes from the file's original 300 dpi/ppi to something like 39 ppi. This makes the image ENORMOUS. When I open the 'image examiner' it says the file is 39 PPI, but when I then go open that same original file in Photoshop it shows the file is 300dpi…
The PPI changes to a different value if I select a specific print size like 8x10 or 11x14 to something like 229PPI or 174PPI etc. - but if I try to print "original size" it changes the PPI to a really small number like 39 PPI and makes the print size HUNDREDS of INCHES large.
 
This unexplained phenomenon doesn't seem to happen if I convert the file to a jpeg from the original Tiff file in Photoshop. This is a recent problem and may be related to some setting that was inadvertently changed, but I have no idea where to look.
Can anyone point me to an answer to this issue of the PPI changing upon Import? What am I missing, or what setting could I have accidentally changed from when it was previously working perfectly?

Thanks in advance for helping me resolve this issue,

 John S. Hockensmith

thanks, I will get back to you one way our another ASAP -jsh