Mike Chaney's Tech Corner

I can't seem to print a photo without cutting one side off. I need help printing the full photo. I lose about an inch on one side.

Welcome to the forum.  I gave you a provisional answer on DPReview, guessing crop lock might be the issue.  There is a video on this - go to the Qimage site  http://www.ddisoftware.com/qimage-u/ and select videos.  The one on Aspect ratios and cropping could help.  If this doesn't work, let us know and one of the many with more expertise than I will respond.
Sandy

Thank You will do

Thanks, Sandy.
Let's see what he comes up with turning off Auto Crop.
But the above statement bothers me... cutting off ONE side?

Might be the driver has the wrong size output set.

Fred

Auto crop was off. That's not the problem and it's not just the side it's sometimes the bottom. Almost an inch. My preview window does not fill in all the way. What you see is what it prints

What printer are you using?
Make sure the driver says: Output same as input.
See typical driver setting. Screen snap.
Notice it says Output same as input, and more important, there are no checkmarks in "Scaling".
No enlarge instructions.

Let us know.
Fred

Canon Pro 100

Aaah, now we cannot miss solving this. Same printer as mine.
OK Let me match your settings,
Paper type, size, and orientation. The whole thing.

or... you match my screen snaps. (Pay extra attention to the last snap. No scaling, NORMAL.)

If you match mine, line for ,line, and screen for screen, and it still cuts off, then I want to see the print size vs paper size setting in Qimage, and placement, orientation etc.
I can, tell the printer I am using letter size paper, but put a sheet of 5 x 7, and it will not print.
So it isn't that.
Any chance the paper size is 8 x 10 but the selected size is A4 or Letter size?


Fred

I have everything set the same as you except print quality. You have custom I have high. I have Page layout Normal Size. 

Please, sir,
How about some particulars.
Print size, paper size, (both, the paper size on the box, and the paper size selected in the driver)

Screen snap of the main screen above the preview or view panel.
I need to see if you are trying to print too large for the paper.
I need information in order to sort this out and try to help
Obviously, you have something set wrong... but where?
Please refer to attached screen snaps, and try to give some information.
How many images on the sheet.?
Do  you have borders turned on?
Placement setting: Optimal or Freehand?

Information please.
Thanks,
Fred

I don't have Screen snap...and I don't see that page that says soft proof...and my max PPI only goes to 600

Well OK.
I expected that you would see what information I was looking for, and screen snap or not, you could type the answers in  here.
Are you located in the US or Canada? I would be happy to walk through the Q & A over the phone after lunch.

Otherwise, I am unable to help without help from you.
You could tell us if Borders are in use; how many prints on  a page; what size print; what size page; did you change margins?
What does it say (like my snaps show) above the Live View screen for printable area and the native ppi input.  The numbers up there, will tell if you have borderless on, or scaling on.
But, without help from you.....
Fred

Maybe this will work. I use the snipping tool. Is this what you want?

Here is the other shot

Printer settings

One more

OK just two more.
I need the Printable area. I need the print size.

Well I don't know why but I just printed a perfect 8x10. What ever it was it's working now. I'm going to try a 4x6. Why don't I see the soft proof tab?

Glad it is working, but I would prefer to find out why it didn't before.
That Softproof tab is in the Page Editor screen.
See the private message I just sent.

Anytime you have a question, pop on here.
Fred

Hi Gary,
I forgot to mention:
If you want the best quality from the printer, and get the 1200 x 1200 input resolution, Click the MAIN tab, and dot the CUSTOM selection instead of HIGH.
Now click the SET button, and move the slider as far to the right as it will go.
Now OK yourself out and you are good to go.
See screen snaps attached.

If the slider shows grayed out and will not allow a 1or a 2, the paper selection does not allow or warrant the extra quality setting.
Usually Matte or cheap printing paper.

Fred

Thanks...What about these settings? I see you are at Max-1200 PPI
Do you have to change the input resolution everytime on the printer settings. I went back and checked it and it was back to my old setting.

That tells me you have bordeless turned on.
If you changed paper type, it will revert to a lower setting as a default.

Set it with your favorite paper, best quality setting, and matching profile  from Canon, make a print to be sure all is behaving correctly, and now click on the SAVE button. Top left corner of the screen, second button in from left.
When the box opens Click the P button on the bottom and name your SETUP. Click SAVE.


Now whenever you want to retrieve all of the correct settings, just click the first yellow button (Recall), and when the box opens click P button and you will see that setup which you just saved.
Open that guy, and all is back ready to print as you did before.
It saves all driver settings, profiles, paper size, placement, etc.
Try it.

Fred

Nice..you have taught me so much. I have had Qimage for years and never realized it had so many cool settings. I am really enjoying it thanks to you.

Not just me, Gary.
Terry is extra good at  profiling and profiles, layouts and more.
Brian helps. Dennis helps. Sandy helps. Owen, I could go on and on.... Everyone pitches in if they have a good idea.
Mike, even finds time to help when he can.
So just keep discussing what you are into, and we all learn.

Fred

Yes... Thanks to all of you. I should have done this a long tome ago. I've had Qimage since 2014 and always had a hard time printing now it is so much easier and enjoyable.

I do have another question. In your printer settings under Manual Color Adjustment (Matching tab) do you have None selected?

Absolutely, YES. NONE is selected.
This is the imperative setting when a printing profile is being used.
Since Canon has provided you with a good number of excellent profiles installed with your driver, CAREFULLY select the correct profile that matches the paper  you are using.
That profile actually reminds you to check the quality setting for maximum. (It says SG then a 1/2)
In the settings in Qimage, you can see that I am using the Canon Semi Gloss... SG-201, and the profile matches.

In screen snap 155, Canon uses a gobbledegook name.
So, you can appreciate 156 which has the clear name for you.
You will love your Qimage even more.
These are the 4 keys to a good print.
1) Correct paper choice in Driver.
2) Matching profile for the paper
3)Highest Quality setting the paper will allow
4) Color management to OFF, NONE, No Color Management.... this allows the profile to manage the print.
Also bear in mind, the profile, in 99.9% of the time, was created with the above settings, and to get proper results, you need  to repeat those settings.

Fred

I see you have Relative colormetric check marked. I have perceptual. Which one should it be and is that setting for all printing jobs? How important is the Max-1200 PPI? I can't seem to get that. I shoot raw and have a NEC PA242W monitor. 

The 1200 ppi is issued by the driver when it sees that you have chosen one of the premium papers. Platinum Glossy, Photo Paper Plus Semi gloss, Photo Paper Pro Luster..... like that. Then you set the quality to a 1 in Print Quality/ Custom/ SET.
See screen snaps.
Make sue you didn't change the quality override in Qimage For Prints, set to Max 1200. It is important for maximum resolution and detail

On the rendering intent, this is a personal choice.
In theory, Perceptual will sort of pull in any shades that are outside of the printer/paper gamut and shift the colors enough to get them in.

Relative Colorimetric is supposed to be more true to the colors in the shot, and not shift any.

A camera profile is preferred over Adobe RGB for color space, but not a big deal.
What camera do you use?

Fred

Camera OH lol... I've had very expensive and big kits. I found I never brought it out because of the size. I want to add I'm 66 years old, SLR's are heavy. Now I use a pocket camera the Sony RX100 II. OK how to I check the quality override setting?
 

No need to LOL....
Good photos are a result of good lighting and your good eye.
Most all cameras today are quite capable.
But I took a look to see if Mike had a profile for your camera, anyway.
I am not sure. I have a notation in my Profile folder, but I cannot find the actual profile.
But!
Look what I did find!
Your camera is included in the lens distortion correction built into Qimage

I have DXO OpticsPro 11 which does a fine job for lens correction. Good to know Qimage has it also... Qimage seems to do more than what I ever thought. I tried the Canon PRO Platinum paper and still can't get 1200 PPI.

See attached screen snap.,
Is yours, the same?
Also double check earlier suggestion to make sure you didn't override.
Did you go into CUSTOM and see the slider is set to 1

Fred
PS Gary,
In the box that says 600, does it say High 600 or max 600?

This is what I have.

I think I found it.
Please confirm.
This is the only way I can get 600 with all the same settings.
Make sure that you have photo Printing selected and not Standard. See screen snap
Standard makes them all 600
Fred

See final snap
You need to set bottom of that screen to HIGH also besides the top to Photo Printing

But if I set my printer to high, which is the way I have always had it. I lose it when I set the print quality to Custom with the slider all the way to the right. It takes that high setting and calls it custom. Screen shot of this setting. Always been this way when I print a photo

That's fine. Custom is correct after you set the slider to Number 1.
It should read 1200 now

After opening Qimage how do I get to the printer settings before I pick a photo? It seems I have to pick a photo to get to it and then it starts the printing process automatically. Soooo many questions. Sorry...Still no 1200PPI also what is the N after the PRO Platinum paper for? Never mind on the N. It's a newer version of the paper.

Wait  Gary. Mike has me checking something

Gary,
What is your driver version number.
Mike just called and he suspects we might have different driver versions.
Look in the Maint tab and click about

Mine is 2.85

Do a recall on saved printer setups, or go to the settings tab and select your paper etc. manually.

Mine was 2.75 I now have 2.86
I check about 4 days ago and it said drivers were up to date. I went to the Canon web site and updated the driver.You can't alway count on what your computer says.

OK Gary. Seems like we are getting close to the answer.

Mike Chaney checkd the drivers, and you are running normal for the driver version. He gets the same as you get using the new 2.86 driver.

So breathe easy. You are doing nothing wrong, just the labeled number seems not to be changing from 600 to 1200.
It could be just a cosmetic bug in the new driver where they forgot to make the report change to 1200, or it could be that 1200 is not doing any more than 600.
Mike is going to check it out. He has a P-100 and it works like yours.
I am using the driver that came on the DVD with the printer.

Fred

Thank You Fred and thank Mike for me too..

Hi Gary,
Still working on the mystery.
Would you be kind enough to give me the Windows version and if possible, the information from your computer similar to what I show in screen snap.
The build number, whatever.... you can find
Most important,  How much RAM?
Thanks,
Fred

No mystery... user ignorance.. Knowledge from you solved the mystery... It's working great Thanks... I will be sure to contact you and others if more help is needed. Actually I do have a question, I have some Red River paper that measures 8 1/2 X 11 I don't see those numbers in the drop down sized. Do I manually type in that size. Can you explain the proper way to do this?

Hi Gary
8.5 x 11 is the most common size paper and you should find it in the list near the top, called LETTER SIZE
I do need to know how much RAM is in  your computer.
Thanks,
Fr
PS Went for Chinese food Yum Yum

8 GB
I found the 8 1/2 X 11 and now my photo does not fill in the live view space.

Good morning,
1) Who is that gorgeous child?
2) Your placement setting is wrong. See screen snaps. Set to Optimal Spaced
3) Turn off Borderless unless you really mean it. It will degrade the edges of the print.
4) After you have your shot on the page, you will be looking at 10.0 x 6.66.
5) If you want to fill out the 8 x 10 for an 8 x 10 print, click the blue scissor for auto crop. See snaps

6) If you want the page filled evenly, select Fit to Page as a size print instead of 8 x 10

You are doing fine....
Fred

ONE MORE    FIT TO PAGE LOOKS LIKE THIS

How do you have this page set?

Hi,
I've been following this thread and talking to Fred about it. So to help out (he's getting on you know  ;D), re:-
That is the dialogue for special sizes, = "Custom" stick to the normal method of selecting a size by clicking the zebra button on a thumb or below the preview.
See screen shot.
(no apologies for metric sizing, it's the 21st century here in the UK  ::))
Below the list of sizes you see, fit to page and other options.
Terry

One more thing I forgot to mention. Whatever is set using the zebra button for crop on, shows in the custom settings too.
Terry

Gary,
This is getting complicated, although enlightning
Your screen snaps are showing me that you have changed the paper size to 8.5 x 11 successfully, but your print size should have been clicked to 8 x 10. Instead 9.685 x 7 it is still 7.731, the printable area of 8 x 10 paper.

1) You are taking the long road around to get to Print to Page or 8 x 10.  Use the Print property drop down sizes unless you need a weird custom size.
2) According to what I read from a Canon rep. you need to uninstall the driver and reinstall it.  The WS designation is a Microsoft induced substitute driver.

Fred

OK I add my photo to the live view box by clicking on the 4 bar symbol on the thumbnail. A box pops up with different sizes. If I want to print a 8 1/2 x 11 photo there are no options for that size. It goes as far as 8 x 10. What should I click? This is where I think I'm making my mistake.

Slow down... you have to get the hang of the basics.
All printers need "housekeeping room" That is, they offer a printable area of a specific size based on the sheet of paper you are using.
So if you are using 8.5 x 11 paper, the printable area above the Live View will say (under normal circumstances), 10.685 x 8.0.; not 8.5 x 11.

That is the largest print you can make on 8.5 x 11, unless you turn on borderless. Then it will make 8.5 x 11 prints.
Just let Qimage work for you... click the zebra button as we call it, and select your 8 x 10 print.
Now think logically. Does the picture I see (10.0 x 6.66) have enough space on the 10 inch ends for some cropping to fill out the 6.66 to 8.0 without cutting off aunt Suzie on the left, or Uncle Bob on the right?
If so, in that same box (zebra button) click the crop scissor on. You now have 8 x 10.
But you like the look of a fuller page, so again, zebra Button, and select Fit to Page.
Placement set to Optimum Spaced of course.

As for the list of sizes, you can add, change, or delete as many sizes as you wish
Fred

How do you add to the list of sizes in the pop up from the zebra bar?

Right click on ant size in the print property box
See snap

Thanks

I finally solved the mystery of the 1200 versus 600 PPI in Canon drivers.  If you turn off Prevention of Print Data Loss, you get the full 1200 PPI:

(http://ddisoftware.com/tech/qimage-ultimate/printing-problem-3012/?action=dlattach;attach=7912;image)

There's some misinformation on the internet about this option.  Some believe that the data loss prevention uses some sort of lossy compression.  It has nothing to do with compression.  All it does is change the native PPI of the driver so that software with simple print algorithms (basically everything but Qimage) doesn't get overwhelmed or run out of RAM.  That option should be turned off in Qimage because Qimage won't have any problem with the extra data.  The native PPI of any driver is just a "request" by the driver of what resolution to send.  You can send less... or more, and the driver will still handle it.  So simply put, the data loss prevention settings on a Canon are just a division of 1200:

Off - 1200 PPI
Weak - 600 PPI
Strong - 300 PPI

Regards,
Mike

I have been following this thread.

Thanks for taking the trouble to investigate and providing the explanation.

Jeff

Well I installed a new SSD on my computer and reinstalled my programs. I can't seem to save my settings. I went back and read the topic and can't figure it out. Help please in saving settings (profiles)...I'm back.lol

Could you explain what you are trying and what is happening?  Are you clicking the save button on the Settings tab and then loading and it doesn't bring the settings back?  We need more info to determine how you are saving and what you are using to determine your settings are not saving (the steps).

Thanks,
Mike

Just trying to save all settings in Qimage and my printer. Paper quality,size quality,ect. Saving settings for frequent printing jobs.

I still don't know what process you are using to save the settings and how you discover they are not being held.  Are you talking about the settings that show when you first start QU?  Are you talking about saving and recalling printer setups?  Is it the driver settings that are not "sticking": are you recalling a printer setup and then clicking the Properties button on the Settings tab and those settings are not reflected in the driver?  There are many places in QU where settings are saved and many different types of settings you can recall (like jobs, printer setups, initial load settings), etc.  So I still don't know where you are in the process.

So please just let me know what you are doing from the moment you open QU until the point that you discover your settings are not being saved.  That is, what you are expecting and how that differs from what you actually get.

Regards,
Mike

What Fred said on page 2       "Set it with your favorite paper, best quality setting, and matching profile  from Canon, make a print to be sure all is behaving correctly, and now click on the SAVE button. Top left corner of the screen, second button in from left.
When the box opens Click the P button on the bottom and name your SETUP. Click SAVE".


Now whenever you want to retrieve all of the correct settings, just click the first yellow button (Recall), and when the box opens click P button and you will see that setup which you just saved.
Open that guy, and all is back ready to print as you did before.
It saves all driver settings, profiles, paper size, placement, etc.
Try it.

I've tried this procedure over and over again and the printer does not keep the settings I used.

Since you installed an SSD and reinstalled all of your programs, you might have ended up with a newer printer driver that isn't compatible with old saved setups.  Choose your printer from the printer dropdown and then click the reset button (to the right of those save/recall buttons on the Settings tab) and choose "All".  Then set up your driver settings and other settings manually (don't load any old/saved ones) using the Properties button.  Save, and see if they are recalled correctly.

Mike

Sorry to butt in, but the printer never keeps the settings you save .
You have tu use RECALL, the yellow folder button and select the named settings you saved.
Example: If I saved a setup for Epson ultra Luster at an A3 size, Qimage will reset everything to A3 paper, correct paper type, (Luster), Highest Quality, No driver color management (OFF), and proper profile, and ready to print.

****
If I have my favorite setup that I want QU to open with all set,
Ex: I have Canon P100 printer as my printer, Semi Gloss paper, 8.5 x 11 size, highest quality, correct profile, etc, and I want this every time I open Qimage, simply click the padlock at the upper part of the screen.
That unlocks the setup,
Then click the same button, and click CURRENT.
See screen snaps
Maybe something will help

Fred

Fred I think at one time you gave me your phone #. If you did could I have it again? I would like to call you.

Gary

Sure,
Be happy to help.
What is your time zone?
I am in Florida, so EST.
So anytime after my 10:am... have one errand to run at 9:00
Fred
If you are EST also, at my 7:00 am would be good too
Oops, forgot to add  the number...
941 359 1933

I big THANKS goes out to Fred. An great asset to this forum. You have made using Qimage a pleasure to use. He is the best.

Awww Shucks!

No big deal...
He lives in Vermont and I live in Florida, so I felt sorry for him.

In order to make him cooperate, I had to divulge the secret to staying married for 65 years.

I am glad, because he now can pass that along.

(Anytime and any one else too)

Fred