Mike Chaney's Tech Corner

Hi, A first post from a newer user of Q image here in sticky France.
I had Q image installed on a laptop running under Windows vista and no problems thanks.
Unfortunately the quoted laptop 'A three year old Toshiba decided to burn out its mother board.

So I've bought a cheap Lenova running Windows 7  and installed the latest version of Q image.

Unfortunately each time I try to start Q image I have the message from Windows - Q imaged has ceased to function' Windows is looking into it and of course the 'looking into it' just goes on and on.
Have tried  reinstall but no change.

Well I've looked through this forum and haven't found any solution, any ideas???


Thanks in advance

;-)

Good morning,
Let's take a few looks at some things.
Depending when Qimage actually shuts down, let's check your printer to see if it is working, and recognized.
If Qimage sees a corrupted driver it could quit.

When you installed, or when you downloaded, was your Anti virus program on and checking the download or the installation process?
Some aggressive virus or Malware or even programs that call themselves security software can shred the install file or the operational exe file.

So, you can shut down teh anti virus for 10 minutes and download a fresh copy of Qimage and install. Check to see what printer Qimage sees by looking in Printer setup from Qimage.
See if that is in working order and you have a proper driver installed.
Don't count of the built in fits-all driver built into Windows for every brand of printer.

Some things to look at.
What version of Qimage, and what printer?

Fred

Hi Fred,

PRINTER Epson 1400

Have the latest download. Ultimate 2012;
Can't check what the relation printer Q image is because the programme doesn't start, won't start.
All I get is the box asking me if I want to read the quick start doc  that pops up even if I say no/
I have tried downloading with the anti virus off (although frankly it isn't this because I have never had a problem before)
Reinstalled same problem. ,,???

Since it happens so quickly, I would suspect that there might be a printer driver problem.
That's the first thing that Qimage looks for.
Do you have more than one printer?
Can you uninstall the printer driver, try Qimage, see what happens, and reinstall it?

When you say you bought a "cheap" replacement, does it have enough memory to run Qimage/

Otherwise, I can't think o anything that would cause the inability to open Qimage other than what I mentioned.
If you look in Device manager, does any deice show a yellow warning triangle?
Maybe someone else has an idea.

Fred

I have removed and reinstalled the Epson 64 bit drivers for the 1400;
I have also removed and reinstalled the  q image software. I am getting the same reaction.

Really curious to know what is causing this bug??
When I say cheap, I have an intel sandy 3i cpu and 4 mega memory so it's not that.
Device driver manager clean.

I will try with another printer tomorrow, it's late here.
Thanks for your help

.

jOhn

I just downloaded and installed the 1400 driver for W7 64.
Set the 1400 as the printer to remember for Qimage Ultimate, and there's no problem. Qimage Ultimate opens and runs normally.
I will have to wait for someone to have a fresh approach.

Fred

Morning Fred,

When you say 'I set the 1400 as the printer to remember for Qimage' you mean when the programme is open, running?
Because I can't open the programme to do this!.
Anyway going try with another printer now.

Right installed the driver for another printer I have, a Canon ip460. Removed and reinstalled QIMAGE and guess what!  Same negative result.
So in my opinion it isn't the printer driver, it's Qimage!
Any bugs with the latest version?

By the way both printers work well if I use another programme.
Time to go to work.

Have a good day.

jOhn

John

After you uninstall, do a search for 'Qimage' an delete any folders which you find, then as Fred suggested turn off your anti-virus software and then try re-installing.

Brian

John,
Just woke up here.
I see Brian is here too, and I was about to ask if you actually uninstalled Qimage, and as Brian says, get rid of all Qimage related folders.
You mention re-installing, but no uninstalling.

Fred

It's not Qimage, there's 1000's of us using it with W7-64.
No bugs  that I've spotted.

Re-boot too to help clear the registry.
Terry

Hold the shift key before you start Qimage Ultimate and keep holding it until QU starts: that will reset any old/bad settings.  See if you can get in that way.  If so, close and restart normally.  It should be cleared and should start normally.  If not, you have a system problem.  To help diagnose that, after it has crashed, start it again but this time hold both the Ctrl and Shift keys while you start it.  You'll get a diagnostic code.  Just let me know what the code is and that might help me track down where the problem is occurring.

Thanks,
Mike

Hello gentlemen on another hot and sticky day in Alsace France.
First thanks for time and help.

News my end is that I have carried out all the instructions given by you with the same message from Win 7  ie Qimage won't start.
Really can't remember the last time I had a problem like this with any software but I guess it makes life more interesting looking for the solution.

Anyway Mike, pressing the shift key has no impaact, so did as you said and pressed shift and control and the code is 11-win_prep.

Does this mean anything to you?

Atb

jOhn

I suspect it is some type of system problem (some part of Windows not working as it should), but in an attempt to narrow it down, I created a beta 2012.101 and put it at the link below.  Just use the same username/password that you used for 2012.100:

http://www.ddisoftware.com/qimage-u/v2012.100/qu12-101a.exe

Please download and install.  The software is the same except that I updated the diagnostic to be more specific.  So after you install, run it normally and let it crash.  Then start it after the crash with the Ctrl and Shift keys held.  You should get a different (and more useful to me) diagnostic message such as "11a" or "11p" or something like that.

Thanks,
Mike

Interesting.

I just had 2012.100 crash (Not responding and closing) in Win 7 64 using a Canon 9000 Mark II this AM.  I set up trying to do 2 prints on one 5x7.  Set Columns to 1 and Rows to 2 and I hit the print button and it immediately crashed.  Oddly, when I clicked off the "Crash message" and it disappeared, it then began printing as it should.  :o

I reopened and tried it a second time (first print run above needed some fine tuning) and it didn't crash and went to the printer as it should.  Same settings as above.  Dunno.  ???

Mack

Hi Mack,

I'm not sure idf this may be the problem/solution, but a friend just mentioned a problem he had with w7 and his epson printer - not connected with QI. It seems epson do not issue a driver for w7 for his printer, but w7 has an inbuilt one. However the w7 driver finds the epson 'status monitor', and that does not work either, so the result is the printer does  not print, and there is no error message displayed. Checking the running tasks shows the cause of the problem, iirc. The solution for him was to remove the epson status monitor program, then the w7 printer driver runs OK, it carries on if it doesn't find the status monitor program. He installed the Russian ss monitor program, (I've mentioned this elsewhere, http://www.ssclg.com/epsone.shtml - for him it works fine under w7) so he can still see the ink remaining, etc.

I can't help you any further with these details, since I have no problems with QI myself, but then I do not use ultimate or w7. Maybe you just need to remove the old status monitor program for your printer.

Best wishes,

Ray

I am curious as to the Epson printer model.
I have Vista 32 on a separate hard drive that I boot for testing only, and I run W7 64.. I have a number of Epson drivers, and have rarely come across a printer (only obsolete ones) that do not have a fresh driver for W7.
I think his problem was the typing in of the User defined size asking for an unrecognized size due to no decimal point.
That's why the new size didn't stick!
Fred

Hi Fred,

My bad. I had not realise that the Mack was not the op My response is for Johnami - the op. A different problem afaik from that raised by Mack, and a different printer, maybe it should be a different thread.

By 'obsolete' I guess you mean 'no longer supported'. afaik the printer is pretty old, since as I said there were no Epson drivers for w7 from Epson - so I guess that means 'obsolete' . You can still get paper and ink for it  :D, and most likely spare parts - just Epson wanting folk to buy a new printer, I guess.

Best wishes,

Ray

Ray,

My Canon 9000 MK II has been working fine since the original crash of 2012.100 in Windows 7 64.  Once I exited the "QI has stopped working and is shutting down" message, it remained on in the background on full screen and it continued the printing like it hadn't thrown up the error code at all.  Maybe some first time bug getting into the printer's software, but it's been fine ever since and hasn't crashed.  First time 2012.100 hiccup maybe?


Mack

Hi Mike,

Having followed your instructions the code which appears is '11i'

Hope it helps.

jOhn

Thanks.  That helps.  It is failing on trying to read files (images) for the thumbnail grid.  The way in which it fails suggests that Qimage Ultimate is making a request to the operating system to read files and the operating system is locking up and never returning from that call.  Looks to me like an underlying OS or file system problem.  Are you sure you've tried this with all "interfering" software like antivirus and antimalware turned off?  And you've tried starting QU with the shift key held?  One more piece of info might help.  Try starting it with the shift key held and let it crash.  Then start it again with the Ctrl and Shift keys held and let me know the diagnostic code that time.  It may be different (from 11i) if it crashed with the shift key held and that might help too.  I still don't believe it is a QU issue but I'm curious to get to the bottom of it.

Mike

Hi
 Mike,

I have implemented your instructions to the T. I would like to be be able to tell you that all is rose, but it isn't. Pressing the shift buttons with control always gives the same code. No change. Qimage  fails to launch.   ???
I'm going to unstall this version and install a previous version that I have 'think it's 2011' to see what happens.
I will also exam my windows files in detail to see if I can find anything odd.  ;)

Well I 've tried everything I know, and I am not a beginner ??? ??? ???
New laptop. New Windows 7 family version originally installed;
Various software installed by myself. All function including printers using Word, Adobe PE, VLC, Tuneup.
Exception being Qimage, old and new versions.
It's not the end of the world since I can use Qimage on another pc, but not knowing the cause really bugs me.

I have tried all the actions explained, result always the same Qimage has crashed, Windows looking into it..................

Can't believe I am the only one in the world ;D with this experience :o.

Or as you state must be some strange Windows file system.!!!!!!!  But I'm not getting any error messages from Windows!!

Anybody out there got a wonderful piece of software that can check things out in detail?

Good day to you and thanks.

Hi

I've had QI fail to open when there was a corrupt file in the folder which the QI browser started up with. It's a long shot but try deleting any files in the C:\Users\MainComp\Pictures folder. This is the folder QI opens with in Vista (I don't have W7), if it opens to a different folder in W7 perhaps someone can do a Shift>Start and let you know where it opens in W7.

Brian

Just to let you know that my copy of Qimage is now running normally, although I don't really understand what I did.
I cleared out some photos from the images section and reinstalled like any normal installation without switching off my anti virus and voila! It works!

Thanks for all your comments.

Atb

jOhn
In  very wet Alsace in France.