Hi
Have been using this great application as a registered purchaser for many years without issue, however today out of the blue production in the studio was halted due to a persistent error causing Qimage to crash. I'm hoping someone can throw up a solution, please!

It occurred quite randomly during a routine session of setting up a few images on a page, nothing extraordinary was done that I'm aware of. The error message seen on screen is: Exception EInOutError in module Qimage.exe at 0028AACA

and Windows reported the following:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Qimage.exe
  Application Version:   2020.121.0.0
  Application Timestamp:   5effc56a
  Fault Module Name:   KERNELBASE.dll
  Fault Module Version:   6.1.7601.24545
  Fault Module Timestamp:   5e0eb7f5
  Exception Code:   0eedfade
  Exception Offset:   0000c5af
  OS Version:   6.1.7601.2.1.0.256.48

I'm not a programmer, these messages are meaningless to me.

I tried uninstalling/reinstalling without success. The error occurs each time any attempt is made to open Qimage and so at the moment our production workstation is currently shutdown until we can resolve it 

System info:
OS: Win 7 Pro
Qimage 2020.121

Any advice or suggestions appreciated.

Thanks, Pete

Hi Mike, thanks for the response.

Still no success I'm afraid, I've done the following:
1) tried opening QU whilst holding shift key, same error pops up.
2) uninstalled drivers for all the printers on the network - Epson 9900, 9600 and a general purpose office printer (Epson Workforce 3640).
3) re-installed 9600 and re-booted PC, tried opening QU with/without shift key - same problem occurs.
4) re-installed 9900 and re-booted PC, tried opening QU with/without shift key - same problem occurs.

Pete

Yes, message reads:

Prior exit code: 10-in_3

Thanks, Pete

Thanks Mike, I tried both those suggestions - run as administrator and switched off the anti-virus app - but without success.

However we have resolved it by backing up the QU installation folder (C:\ProgramData\ddisoftware\Qimage) to another location and then uninstalling/reinstalling QU so that we have a clean, fresh installation. It then opened without any issue and we are back into production again.

I just then copied over the files for some custom printer settings. Obviously we have not identified the specific problem but as the PC in question is getting quite aged now it's probably time to start thinking about upgrading, or at least replacing the HDD.

Thanks again for your quick responses, particularly being a weekend

Pete