Dan Clark
Newbie
Posts: 13
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« Reply #15 on: March 09, 2011, 07:24:42 PM » |
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Mike, Since it's a little hard to truly describe what's happening, I created a quick video to demonstrate what I see on both systems. The video is available at: http://vimeo.com/20844026. Regards, Dan. |
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Dan Clark
Newbie
Posts: 13
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« Reply #16 on: March 09, 2011, 07:53:02 PM » |
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Since the video ( http://vimeo.com/20844026) is for analysis while Mike is working on it, I decided to keep it private. It is password protected. The password is, "MikeChaney" (note capitalization). Dan. |
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« Reply #17 on: March 09, 2011, 08:36:11 PM » |
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Thanks for the video. I've now tried it on my laptop with two monitors. Still works flawlessly for me and I can't get it to do what you show in the video UNLESS... I rearrange the extended desktop and make my primary monitor monitor 2 or I drag monitor 2 down UNDER monitor 2. Could you take a screen shot of your display settings: the screen where it shows monitors 1 and 2 and their locations on the extended desktop?
Thanks,
Mike
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Dan Clark
Newbie
Posts: 13
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« Reply #18 on: March 09, 2011, 09:31:01 PM » |
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Mike,
Here ya go. Laptop and Workstation.
Regards,
Dan.
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« Reply #19 on: March 09, 2011, 10:36:54 PM » |
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Dan,
I can't thank you enough for your patience and how fast you respond! My setup looks identical plus or minus some pixels on the displays. I was wondering if you had slid your monitor 2 under monitor 2 or they weren't lined up but I don't see anything in that screen shot that should stop it from working. That's basically the same setup as me: monitor 1 on the left, monitor 2 on the right, and both monitors pretty much lined up across the top. I can repeat exactly what you were doing on your video and the editor sticks and properly maximizes right where I drop it. It never snaps to the other monitor. Out of curiosity, if you do the same thing with the full page editor window ("Edit Page" button under the small preview page on the main window), does that window react the same way? If I can't replicate it, I'm thinking if we can find two things to compare (one that works and one that doesn't), maybe I can compare the code and see something in the code.
Mike
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« Reply #20 on: March 10, 2011, 12:34:34 AM » |
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Well, I think it's fixed in v2011.120 so please give that a try. After an afternoon of lugging 24 inch displays around and connecting different monitors in different combinations, I thought I'd better go back to that video and watch for clues. And there it was staring me in the face. I noticed when you started Qimage, it started on monitor 2 meaning you had dragged the main window over to monitor 2 because that's where you wanted it to start: that's perfectly legit but I was so focused on the editor window I didn't take note of that fact. I had done all my testing with the main window on monitor 1 and with that as a start, it works fine. As soon as I replicated your conditions where the main window started on monitor 2, I got the same trouble and found the bug (and fixed it hopefully). The jury is out until you reply.  Thanks for sticking with me! Mike |
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Dan Clark
Newbie
Posts: 13
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« Reply #21 on: March 10, 2011, 01:44:41 AM » |
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And the verdict is... (see below).  Thanks, Dan. p.s. I went through heavy regression testing on BOTH systems. It works perfectly!!! Well, I think it's fixed in v2011.120 so please give that a try. After an afternoon of lugging 24 inch displays around and connecting different monitors in different combinations, I thought I'd better go back to that video and watch for clues. And there it was staring me in the face. I noticed when you started Qimage, it started on monitor 2 meaning you had dragged the main window over to monitor 2 because that's where you wanted it to start: that's perfectly legit but I was so focused on the editor window I didn't take note of that fact. I had done all my testing with the main window on monitor 1 and with that as a start, it works fine. As soon as I replicated your conditions where the main window started on monitor 2, I got the same trouble and found the bug (and fixed it hopefully). The jury is out until you reply. Thanks for sticking with me! Mike |
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BaudeC
Newbie
Posts: 9
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« Reply #22 on: March 10, 2011, 03:25:38 AM » |
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Hi Mike..... just upgraded from Studio to Ultimate, and the Edit windows is stuck in the left portion of the screen, as a vertical window, about 1/20th (~1.4" on a 26" NEC) of the screen. I originally had the 2010 Ultimate version, and that was OK. If I try to drag the window, it snaps back to the left. Guess I need v121 In the mean time, I continue using the Studio, as that works fine. Set up: Win 7 Ultimate 64 - PNY 8500GT Card - dual monitor. I guess you are on top of it, as I see others with the same issue. An aside, is the D3S profile standard, or do I need a profile file. On install, there never was a profile sub dir in either the Studio or Ultimate folders. I manually created the folder, and await the program update to see the difference.... Cheers, -= Chris the Ultimate Newbie =- |
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« Reply #23 on: March 10, 2011, 12:38:05 PM » |
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Hi Mike..... just upgraded from Studio to Ultimate, and the Edit windows is stuck in the left portion of the screen, as a vertical window, about 1/20th (~1.4" on a 26" NEC) of the screen. I originally had the 2010 Ultimate version, and that was OK.
Well, I know the code that I changed and the only way this can happen is if you have a really messed up work area on that monitor. The window sizes itself within the Windows defined work area of the monitor: the desktop minus the task bar basically. So if this is happening, then Windows is reporting your work area for that monitor as being that vertical 1/20th of the screen... as if you had a HUGE taskbar covering the rest of the screen. Nothing I can do in that case: if Windows is reporting the wrong work area. Any idea why that might happen on your machine? Mike |
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BaudeC
Newbie
Posts: 9
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« Reply #24 on: March 10, 2011, 04:08:39 PM » |
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Don't know Mike. But the version that was trialing (2010 v??) and working back then, was an early release, maybe 2 or 3 into the Ultimate 2010 releases.
It worked well, but I continued to use the Studio. Today the Studio still works fine, but the latest release (I just purchased) of Ultimate 2011v120 comes up with the editor as mentioned, locked in a corner, and no image visible.
Any way to do a reset? Maybe reinstall an early version, set if it works, then upgrade? Cleaning out the registry of values? I did install the 2011 over the 2010, w/o uninstalling.
Anything can do, or you need to help resolve this?
I could share my screen on Skype, and you could see the results.
-= Chris =-
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Dan Clark
Newbie
Posts: 13
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« Reply #25 on: March 10, 2011, 06:53:36 PM » |
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Don't know Mike. But the version that was trialing (2010 v??) and working back then, was an early release, maybe 2 or 3 into the Ultimate 2010 releases.
It worked well, but I continued to use the Studio. Today the Studio still works fine, but the latest release (I just purchased) of Ultimate 2011v120 comes up with the editor as mentioned, locked in a corner, and no image visible.
Any way to do a reset? Maybe reinstall an early version, set if it works, then upgrade? Cleaning out the registry of values? I did install the 2011 over the 2010, w/o uninstalling.
Anything can do, or you need to help resolve this?
I could share my screen on Skype, and you could see the results.
-= Chris =-
Chris, Just for grins, try turning off Windows Auto Arrange and see if that helps. Steps to do this: Windows Auto Arrange - To set Windows Auto Arrange OFF: 1) Open Control Panel. 2) Change to “View by” Large icons (or Small icons). 3) Then click “Ease of Access Center > Make the mouse easier to use”. 4) Scroll to the “Make it easier to manage windows”. 5) Ensure that the “Prevent windows from being automatically arranged when moved to the edge of the screen” is CHECKED. Regards, Dan. |
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« Reply #26 on: March 10, 2011, 07:47:25 PM » |
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If the window appears on the correct monitor but is just too small, that means the work area defined by Windows on that monitor only includes the portion that the window is using. I think it worked before by virtue of the fact that Qimage was actually doing it wrong before! It was setting the window size to the entire screen (resolution) without regard to whether or not you had a taskbar on that screen, whether it was located on the top, bottom, left, or right, etc. It's doing it properly now so if that's what you see, Windows is fouling up on that monitor and not reporting the correct work area (desktop usable area).
What I'd like are:
(1) Take a screen shot of the monitor in question BEFORE the editor pops up on it.
(2) Take another showing that same monitor AFTER the editor pops up on it.
(3) Take a screen shot of your display settings showing monitor 1 and 2 and how they are arranged in the display settings.
If you can post those here, maybe I'll see something.
Mike
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BaudeC
Newbie
Posts: 9
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« Reply #27 on: March 10, 2011, 11:53:06 PM » |
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Dan, interesting scenario. Yes the issue is somewhere in the area, be it QImage or the Graphic card drivers.
When I change the option to "Ensure that the “Prevent windows from being automatically arranged when moved to the edge of the screen” is CHECKED"
then when I try the editor, it pop unto monitor [2] which is not calibrated..... works fine, it will not however minimize or resize. Closes OK, relaunches OK. BUT, when I drag it to the [1] calibrated monitor, which also has the main QImage program, it drags OK, but when I unclick, Poof it goes to the left side, about 1/20 or 1/18 of the screen. Whenever I try to pull it ANYWHERE, be it monitor [1] or [2], whne I unclick it snaps back to the corner. NOW, I close QImage, and:
Ensure that the “Prevent windows from being automatically arranged when moved to the edge of the screen” is UNCHECKED
Same as above, I launch QImage, then the editor, opens on screen [2], but the results are the same.
So, toggling the check/unchecked, resets QImage (or Win 7 64bit) to display the editor on screen [2], but if I drag the editor to screen [1] in the center - not touching the edges, POOF it squirrels to the left side.
Maybe the issue is hidden in the fact that I cannot resize the editor on screen [2], and when transfered to screen [1] it blows up to full size and can;t handle the new screen parameter. I'll get that screen dump later.
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BaudeC
Newbie
Posts: 9
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« Reply #28 on: March 16, 2011, 04:28:38 PM » |
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Hi Mike.... got 121, same issue. Using old faithful 'Studio' with no problems.
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BaudeC
Newbie
Posts: 9
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« Reply #29 on: March 16, 2011, 04:39:48 PM » |
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Hi Mike, Just noticed that when I use the Win 7 Snip tool to capture the WHOLE windows, it included the two monitor screens. Did the snip again using the select tool, and here is the one monitor again, with the editor squirreled to the left.
Thank you for your effort in resolving this. Bear in mind that the 2010 Ultimate did not have that issue. If you wish, send me older versions, I I'll unstall/install and see when the issue surfaced.
Need any other info? Video card? Drivers? et al.
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