Qimage error on startup

jmfier

Newbie

Posts: 4

« on: December 11, 2023, 06:35:54 PM »

Hi:

I just downloaded the Qimage Ultimate trial today (qutrial24-100.exe) and have not yet been able to get it to run. Upon starting, I immediately get the error: Qimage is unable to write to the folder: C:\ProgramData\ddisoftware\Qimage\.

I have seen previous posts that mentioning the 3 things that can cause such problems (AV software, installing in an admin account but running from a limited account, installing the software to a directory the limited account does not have access to) and I believe I have avoided all those things (turned off Emsisoft AV software, installed from my limited account, set the Application Data Directory under %APPDATA%).

I have attached screen shots showing my installation. I am hoping someone can offer suggestions as to how to get the software installed correctly.

Thanks!


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admin

Administrator
Forum Superhero

Posts: 4229

Re: Qimage error on startup

« Reply #1 on: December 11, 2023, 07:25:42 PM »

It's your AV software preventing Qimage from writing program data to the "ProgramData" folder. Usually it's Norton's "data protector" but maybe other poorly written AV software is doing that now too. You should be able to reinstall Qimage Ultimate and just choose a different folder for "Application Data" during the install. You can even pick something like C:\Qimage if you need to.

Regards,
Mike


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jmfier

Newbie

Posts: 4

Re: Qimage error on startup

« Reply #2 on: December 11, 2023, 08:05:22 PM »

Thanks for your reply, Mike. I re-installed specifying F:\Users\Jeff\Qimage as the Application Data Location. When I launch Qimage, I get the same error popup:

Qimage is unable to write to the folder: C:\ProgramData\ddisoftware\Qimage

I am not specifying the directory C:\ProgramData in either of the two places the installer gives me a choice for specifying a directory, so I presume Qimage has made this directory choice on its own.

Is there anything else I can try? I have tried all this with the AV software disabled.

Thanks,
Jeff


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jmfier

Newbie

Posts: 4

Re: Qimage error on startup

« Reply #3 on: December 11, 2023, 08:18:15 PM »

I have attached some screenshots from the uninstaller showing the files and directories that are removed, in case that is of use.

--Jeff


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admin

Administrator
Forum Superhero

Posts: 4229

Re: Qimage error on startup

« Reply #4 on: December 11, 2023, 10:42:47 PM »

The only way that can happen is if something on your PC is blocking the Qimage Ultimate installer from writing to the Windows registry during the installation process. So when you choose F:\Users\Jeff\Qimage as the application data folder during the install, the installer tries to write that "F:\Users\Jeff\Qimage" folder to the Windows registry and it is being blocked from writing to the registry. Then when Qimage starts, it tries to read the application data folder name from \HKEY_CURRENT_USER\Software\ddisoftware\Qimage-U\Appfolder and the key "Appfolder" doesn't exist and you get the error.

In my experience, it is always some sort of anti-malware program that is causing the block.

Mike


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jmfier

Newbie

Posts: 4

Re: Qimage error on startup

« Reply #5 on: December 11, 2023, 10:48:26 PM »

Thanks for your reply, Mike. While you were replying, I was doing some more searching through the forums and found the post "Qimage Ultimate won't start under Windows 11' from NAwlins Contrarian that contained the fix, namely, fix the registry.

As you suspected, my registry was not getting updated to set HKEY_CURRENT_USER\Software\ddisoftware\Qimage-U\AppFolder. After I used RegEdit to create that key and set it to my specified Application Data Location, Qimage opened up successfully.

I hope this discussion is helpful to others.


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