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Mike Chaney's Tech Corner > Mike's Software > Qimage Ultimate > QImage shutting down prematurely
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Author Topic: QImage shutting down prematurely  (Read 304 times)
jpegman
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« on: May 06, 2025, 08:19:37 PM »
Today, when I tried to run the Unclog Utility, QI just closed and gave me notice Fig 1, Tried again and same result.

Tried Safe Run and same,

Rebooted my PC (Win11, (24H2), NVidia 4070 GPU, 64Gb RAM, 2Gb SSD etc.

Uninstalled using RevoPro Uninstaller and reinstalled from a fresh download. Same problem except now it sometime gives Error violations Fig 2 & 3.

Don't know where to go from here.  Sad



Hank
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jpegman
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« Reply #1 on: May 08, 2025, 01:26:30 AM »
I'm really stuck - QImage refuses to open. After uninstalling, when I reinstall it usually opens but whenever I try to do some thing (Touch the unclog panel icon, change the paper size, open the File menu etc.) it shuts down. When I try to reopen it it tells me QImage didn't shut down correctly and do I want to start it "Normally" of try "Safe" mode. Either on repeats the same problem. I've also got the error seen in Figure 4.

How do I get QImage back to normal operation?
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admin
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« Reply #2 on: May 08, 2025, 02:28:07 AM »
Sounds like you have an anti-malware program that is either deleting components of the installation or refusing access to the files.  What anti-virus/anti-malware program(s) are you using?

Mike
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jpegman
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« Reply #3 on: May 08, 2025, 09:51:59 PM »
The only programs I'm using are Microsoft Defender, Malwarebytes, and CCleaner. Never had a problem before with these programs - the only change I made is I moved the install folder from D: to C: to make complete restore disk images simpler (1 image instead of 2 to cover all installed programs). Did that several months ago and QImage has been working fine up until last Wednesday.
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admin
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« Reply #4 on: Today at 12:18:54 PM »
Based on the information you posted, I can only say that it doesn't look like a Qimage problem because none of the errors seem to be coming from Qimage.  The first error messages both start with address 77 and are related to ntdll and those are always either the printer driver or Windows spooler.  That last error message about missing lcms2.dll is an installation problem where something on your system either deleted that DLL file or prevented the installer from installing it.  That one was why I asked about anti-malware.  I don't know what CCleaner is but anything with the word "Cleaner" in it is suspect in general and should be avoided!

If you want to try a full reset you could try reinstalling your printer driver (for the Windows default printer if you have more than one), reinstall Qimage, and then start Qimage while holding the Shift key to start it in safe mode.

Mike
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jpegman
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« Reply #5 on: Today at 05:12:43 PM »
It's seems related to QImage -
1. When QImage is open and I have an unclog scheduled and I go to shut down QImage, I no longer have the option to have QI go to the system tray, it just shuts down. A restart at this point says QI shut down abnormally. It opens with a normal re-open command and will print the unclog pattern normally but as soon as it's sent to the printer will shut down.

2. Scheduled Unclog print no longer print - the program just seems to ignore the requested time. It ran one yesterday when it opened and i manually commanded a
unclog purge print.

CCleaner is manually run and has not been used since the problem started.

I will try the full reset as suggested.

Hank
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admin
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« Reply #6 on: Today at 07:23:24 PM »
Again this (particularly #1) sounds like the printer driver crashing.  If Qimage shuts down after the unclog job is sent to the printer, that's the point where the printer driver should be returning control back to Qimage and about the only thing that can cause Qimage to crash at that point is the driver since it is happening after Qimage has finished processing the job.  It sounds like the driver or Windows spooler is crashing just after receiving the job... and that crash will take Qimage with it because Qimage is the "calling" program (to the driver).

Edit: Also since you indicated having trouble after printing, you could try changing your printer to "Microsoft Print to PDF" and print to that and see if the problem goes away.  If it does, it's almost certain the problem lies within your printer driver.  If you still have the problem, it's more likely to be a problem with the Windows spooler and a Windows update could be the issue (many Windows updates in the past have broken printing only to be fixed in the next update).

Mike
« Last Edit: Today at 07:38:09 PM by admin » Logged
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