Today, when I tried to run the Unclog Utility, QI just closed and gave me notice Fig 1, Tried again and same result.

Tried Safe Run and same,

Rebooted my PC (Win11, (24H2), NVidia 4070 GPU, 64Gb RAM, 2Gb SSD etc.

Uninstalled using RevoPro Uninstaller and reinstalled from a fresh download. Same problem except now it sometime gives Error violations Fig 2 & 3.

Don't know where to go from here. 



Hank

Sounds like you have an anti-malware program that is either deleting components of the installation or refusing access to the files.  What anti-virus/anti-malware program(s) are you using?

Mike

Based on the information you posted, I can only say that it doesn't look like a Qimage problem because none of the errors seem to be coming from Qimage.  The first error messages both start with address 77 and are related to ntdll and those are always either the printer driver or Windows spooler.  That last error message about missing lcms2.dll is an installation problem where something on your system either deleted that DLL file or prevented the installer from installing it.  That one was why I asked about anti-malware.  I don't know what CCleaner is but anything with the word "Cleaner" in it is suspect in general and should be avoided!

If you want to try a full reset you could try reinstalling your printer driver (for the Windows default printer if you have more than one), reinstall Qimage, and then start Qimage while holding the Shift key to start it in safe mode.

Mike

Again this (particularly #1) sounds like the printer driver crashing.  If Qimage shuts down after the unclog job is sent to the printer, that's the point where the printer driver should be returning control back to Qimage and about the only thing that can cause Qimage to crash at that point is the driver since it is happening after Qimage has finished processing the job.  It sounds like the driver or Windows spooler is crashing just after receiving the job... and that crash will take Qimage with it because Qimage is the "calling" program (to the driver).

Edit: Also since you indicated having trouble after printing, you could try changing your printer to "Microsoft Print to PDF" and print to that and see if the problem goes away.  If it does, it's almost certain the problem lies within your printer driver.  If you still have the problem, it's more likely to be a problem with the Windows spooler and a Windows update could be the issue (many Windows updates in the past have broken printing only to be fixed in the next update).

Mike

I'll give you as much input as I can but it's starting to look like your PC has some serious problems.  You seem to be a fan of these "snake oil" programs like cleaners, optimizers, and third party uninstallers.  Those are a recipe for turning your PC into a zombie machine and using those could have caused corruption even at the operating system level that could trickle into (random) programs!  Just my 2 cents.

If it crashed when you clicked the unclog button in Qimage (I assume that's what you mean since there is no unclog icon in the taskbar), there is something seriously wrong with your PC.  Clicking the unclog button does nothing but bring up another window.

We can try one last thing and if this doesn't work, you will have to find a way to repair your PC or just reset everything and reinstall Windows fresh (and not use the snake oil programs afterward).

• Uninstall Qimage using the normal Qimage uninstaller.
• Open a File Explorer window and type %appdata% in the top location bar and press enter
• Locate and delete the entire ddisoftware folder
• Open RegEdit (you can type RegEdit in Windows search)
• Type Computer\HKEY_CURRENT_USER\Software in the top location bar and press enter
• On the left side list, locate and delete the ddisoftware entry and then close RegEdit
• Reinstall Qimage normally

After doing that, Qimage is installed as if it was never present on that PC (virgin install).  Since there is nothing saved that it will load that might be corrupted, it does nothing but open and read the photos in your Windows "Pictures" folder.  If it still crashes, the only possibilities are:

(1) The printer driver is still crashing
(2) Your PC has an underlying issue
(3) There are corrupted photos in your Windows "Pictures" folder.

Mike