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« on: February 03, 2015, 08:58:35 PM » |
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UPDATE: July 28, 2015
Qimage Ultimate 2016 is fully Windows 10 compatible.
Mike
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« Last Edit: August 13, 2015, 12:03:28 PM by admin »
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spiritman
Newbie
Posts: 16
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« Reply #1 on: April 10, 2016, 01:49:17 AM » |
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Well I was hoping that this was my issue. Window 10 I mean. I can't make the GUI re-size or go full screen even if I use the lock button it only works some of the time on restart that is..... Done know if I have an option set incorrectly or what.. I do know I need some help to get full functionality.
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admin
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« Reply #2 on: April 10, 2016, 08:53:26 PM » |
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Sorry you're having trouble. Can you give some more info? What resolution are you running on your monitor? Do you have more than one monitor and if so, is QU on your main monitor or a secondary? Also, QU shows the resolution that it sees (provided by Windows) above the thumbnails. What is the resolution shown above the thumbnails?
Regards,
Mike
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spiritman
Newbie
Posts: 16
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« Reply #3 on: April 12, 2016, 02:01:24 AM » |
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My main screen is 3840 X 2160. I am running 4 monitors. Yes the QU is on the main screen. I now can't even see the Thuinb nails now see screen shot.
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spiritman
Newbie
Posts: 16
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« Reply #4 on: April 13, 2016, 01:20:01 AM » |
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I know your busy. But I can't even use The Big Q right now.... Please tell me how to start this software so it doesn't remember the last setting....  |
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admin
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« Reply #5 on: April 13, 2016, 10:51:48 AM » |
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I know your busy. But I can't even use The Big Q right now.... Please tell me how to start this software so it doesn't remember the last setting.... You can hold the shift key while starting it and it'll reset everything. We've tested 4K monitors including dual monitor setups but have no way to test 4 monitors here. Even 4 monitors shouldn't be a problem as long as Windows is not having a problem with the main screen. If it won't maximize properly on the main screen, it means Windows is not reporting the correct desktop size for that monitor. You might also want to be sure you are running the latest video driver because according to your screen shot, the skin for the main window is not even being loaded. Again, an indication that Windows is reporting invalid device capabilities for the main monitor. Regards, Mike |
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spiritman
Newbie
Posts: 16
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« Reply #6 on: April 13, 2016, 01:43:09 PM » |
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Thank for the answer! I will try what you said when I get home... How do I fix this window issue not reporting the correct desktop size? Do you want me to be like a beta tester for the 4 monitors? I would love to work with you and help this issue get resolved. More and more of us are using multiple monitors.
Thanks!
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spiritman
Newbie
Posts: 16
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« Reply #7 on: April 15, 2016, 12:42:36 AM » |
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That's is all it took. Im am in the Q once again, and I can use full screen! Yes I can see!! Thank you....  |
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spiritman
Newbie
Posts: 16
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« Reply #8 on: April 17, 2016, 01:54:13 AM » |
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Well I am back in the soup again... I am back to QU won't let me resize the GUI or go fullscreen. Why does this keep happening. It worked fine this morning. But now it fails! I did set the lock last time I used it. HELP!!
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spiritman
Newbie
Posts: 16
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« Reply #9 on: April 17, 2016, 03:41:45 PM » |
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So it a new day. Now I can use full screen again or just resize! Nothing has changed on my PC and I haven't changed a thing on QU. Just now it works! What is going on with the QU? I really need some help to fix this....
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spiritman
Newbie
Posts: 16
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« Reply #10 on: April 18, 2016, 01:15:22 AM » |
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Well It failed again. Now it say I am out of system resources! I have 16 thread cpu fast gpu with 4 gig ddr5 ram 64 gig of ddr4 fast memory. So I used the default start up. Now I can't go full screen or change the size of the GUI again this is happening every day now!!! This is getting real old!!!
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admin
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« Reply #11 on: April 18, 2016, 10:57:25 AM » |
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I'm guessing you have two video cards to run 4 monitors. The only thing I can suggest is to make sure you have the latest driver for any video card(s), make sure there are no conflicts between the two, and check your Windows (desktop) configuration. Any software will behave the same way if fed the same input so it sounds to me like you have some inconsistency in the form of an intermittent problem with either the video card(s) or how Windows is treating your desktop space on your 4 monitors. One thing to keep an eye on is the resolution listed for the monitor above the thumbnails. See if that changes when you open QU. Other than that, the only thing I can suggest is to experiment with thing like dragging the main window manually rather than maximizing it. For example, drag the window to fill out the full screen but stop a few pixels short of maximized on all 4 sides. See if it holds that. If so, that might be a way to work around the driver bug or whatever is going on.
Mike
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spiritman
Newbie
Posts: 16
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« Reply #12 on: April 18, 2016, 09:17:48 PM » |
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Well it is not worked today. OK, I have only one video card - latest drivers on everything in this mach. Like I said I can't drag by the corners to change the size ether. It the GUI just snaps back to the size it was when I opened it. Can I set the listed rez to be the same as my main monitor? Because now that it is not working it is reporting 1920x1200 but the screen is set to 3840x2160....
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spiritman
Newbie
Posts: 16
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« Reply #13 on: April 24, 2016, 01:24:10 AM » |
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You are right the display rez - above the thumbnails changes when it fails to run right.... So what do I do to fix this?  ? |
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admin
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« Reply #14 on: April 24, 2016, 12:40:28 PM » |
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You are right the display rez - above the thumbnails changes when it fails to run right.... So what do I do to fix this? ? I did a global search through the code to see if there was anything that could alter what QU displays as the resolution. It uses the Windows API call SPI_GETWORKAREA to get the desktop work area of the primary monitor. So for that to return 1920x1200, there has to be something that is fooling Windows into thinking that's the resolution of your primary monitor. Maybe check your Windows monitor settings to see if there's anything that could cause the primary monitor to change. See if there are any "scaling" options turned on. For example, if your video card is Nvidia, check the Nvidia control panel and see if there are any scaling options turned on in the settings. Something must be setting the resolution to (close to) standard HD under certain conditions. Mike |
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