Qimage Ultimate Won't Open

Gerry T

Newbie

Posts: 14

« on: August 04, 2017, 02:23:04 PM »

I got a bit of trouble.........

I'm trying to open QU, (V2018.107). I'm getting the following message 'Qimage did not shut down properly last session. Prior shutdown code 11a'.......I may have shut my computer down without first closing QU. I have done this occasionally in the past but had no problem in subsequently opening QU.

I've tried:-

(1) Starting the session in both 'normal' and 'safe' modes, it will have neither, Windows closing the program every time with the message ' Qimage Ultimate has stopped working'.

(2) Deleted QU (twice) and done successful re-installs but the same thing happens. Edit: When I said 'delete' I should have said 'un-install'

This has happened after the latest W10 Creator update, this may be a coincidence.

My printer, a Canon IP8750, is connected to my computer (by cable) , is working OK and has the latest driver. (I've printed a test page via Windows)

Can anyone assist please?....In as simple terms as possible, I'm an even older duffer than when I last 'spoke' here

Gerry T


« Last Edit: August 04, 2017, 02:53:31 PM by Gerry T »	Logged

admin

Administrator
Forum Superhero

Posts: 4218

Re: Qimage Ultimate Won't Open

« Reply #1 on: August 04, 2017, 03:14:58 PM »

If it stopped at 11a, it's having trouble changing to the last-used folder to load the thumbs. The only thing it does at 11b is try to go to the folder and load thumbs: so it is having trouble there.

Try using File Explorer and go to your Windows "Pictures" folder: that's typically C:\Users\<your-user-name>\Pictures. Temporarily move all files out of that folder to another location (like a subfolder there) and then the next time you start QU, select Safe mode. See if that fixes it. If not, try temporarily disabling your anti-virus software as that's about the only other potential issue: your anti-virus not allowing access.

Regards,
Mike


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Gerry T

Newbie

Posts: 14

Re: Qimage Ultimate Won't Open

« Reply #2 on: August 04, 2017, 05:13:55 PM »

Hello Mike....

Thanks for coming back.....This is going to take me some time, the last folder opened was in a separate Lacie hardrive with some 25,000 pictures, I guess that is the drive I need to temporarily clear out and not the pictures in the 'C' drive?.... I tried another un-install / re-install and as well the previous messages, another one popped up, 'Exception EPrinter in module Qimage.exe at 00170F4E. There is no default printer currently selected', is this relevant?.....

Please forgive my naive questions, I'm not all that computer literate and I have to await someone more competant/confident than me to try all your fixes.....I have already temporarily disabled my Mccaffe anti-virus to no effect.

Thanks again...Gerry


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admin

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Forum Superhero

Posts: 4218

Re: Qimage Ultimate Won't Open

« Reply #3 on: August 04, 2017, 08:13:10 PM »

If you choose Safe mode or you start QU with the shift key held, it will bypass that folder and load your Windows "Pictures" folder instead. The printer exception may be a Windows printer/spooler error. You could go to "Printers and scanners" in Windows 10 and make sure that one of the printers in the list is selected as the default. Windows is always supposed to identify one of the listed printers as the default (even if you don't) but perhaps that got corrupted in a recent Windows 10 update. Seems like each Win10 update causes some sort of corruption in printers and/or drivers lately.

Mike


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Gerry T

Newbie

Posts: 14

Re: Qimage Ultimate Won't Open

« Reply #4 on: August 05, 2017, 07:21:39 AM »

Thanks Mike.....It looks as though it was the latest W10 update which screwed it up..I first tried starting QU with the shift key held which gave the same result. I Then went into my printers, per your instuctions, selected a default printer and then restarted QU as normal and everything fired up as it should do........Good old W10

Many thanks for your assistance, brilliant support.

Gerry T


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