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Author Topic: Range check error when printing to file  (Read 8708 times)
hermanp
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« on: May 28, 2017, 05:43:00 PM »

As the title says: I am running into a "Range check error" when printing to file.

Details:
I am using QU 2017.127 on a W10 X64 machine, Windows version 1703 (OS build 15063.332)
The printjob consists of one A4 sheet wit a centered 120 x 120 mm B&W image.
I send the file to my desktop, all other settings default, filename 'test' (without the quotation marks).
When I change the file format to TIFF I don't see the error message.

I did not print it to paper yet, so I don't know what is going to happen when I do that.
That is something for later tonight, I will amend this post then.

I attach a screenshot so you can see what is happening.

When you need more details please say so.

[edit]
I got no error message when printing to paper.
[/edit]
« Last Edit: May 28, 2017, 06:11:43 PM by hermanp » Logged
Fred A
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« Reply #1 on: May 28, 2017, 07:24:07 PM »

Quote
When you need more details please say so.

Herman,
What happens if you change out of metric to imperial just before you right click on Properties to go to Print to file?
In other words, set up your print with 120 x 120 mm centered, and then change from metric to US.
What happens? No error unless I am in Metric.  I will alert Mike.
Can you confirm?   Reason is that You are getting a RANGE ERROR and I am getting a RESOURCE error; only in metric.


Fred
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hermanp
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« Reply #2 on: May 28, 2017, 07:44:04 PM »

Thank you Fred for confirming there is 'something' weird going on.

What happens if you change out of metric to imperial just before you right click on Properties to go to Print to file?
In other words, set up your print with 120 x 120 mm centered, and then change from metric to US.

Same thing as before, the same Range check error message.
But... are we doing the same thing?
Your saying right click on Properties to go to Print to file makes me wonder.

In order to print to file I just set the Job properties under the Printers and Settings tab > Printer/Media to Print to File (see attached screenshot).
Frankly I am not aware of a right click somewhere which would lead to Print to file (still learning after all these years......  Wink)

So what I did now in reply to your message:
- recalled the "Print to file" job that gave me the error first time, the job that made me start this topic
- Clicked Edit > preferences > Units > Imperial
- Clicked the Printer icon
- The same Range check error pops up

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hermanp
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« Reply #3 on: May 28, 2017, 07:49:08 PM »

Hi Fred,

Gotcha! (the right click properties thing I was unaware of.....)

When I do that I get an Out of System Resources, same as you I guess...?
BUT: Units here are still in Imperial......  Huh?

Hopefully we have enough details to get Mike started.
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hermanp
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« Reply #4 on: May 28, 2017, 07:52:21 PM »

A new error appears, right clicking the Properties to toggle between print to paper and print to file I now get an access violation message, see screenshot.
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Fred A
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« Reply #5 on: May 28, 2017, 07:52:54 PM »

The interesting thing is that my switching to Imperial, just before I right click on Properties, everything works OK
Have you tried, setting all up 120mm x 120mm centered, switching to Imperial, and right click on Properties?
Fred
PS As you said, every crumb of information is helpful.
Fred
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Fred A
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« Reply #6 on: May 28, 2017, 08:00:07 PM »

My sequence...
set up print in metric format 120mm x 120mm.  047
Change to Imperial. See size in inches. 048
Show cursor ready to right click Properies button. 049
Show Print to file screen open with no error. 050

Fred
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hermanp
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« Reply #7 on: May 28, 2017, 08:17:25 PM »

OK, I am going to try again.
Closed QU (it would not close, gave all kinds of errors, including I/O error, in the end I had to kill it via the task manager).
Rebooted my PC to give it a fresh start.
Launched QU (it shows the message to watch training videos, probably due to inappropriate shut-down).
QU lost some settings, had to reconfigure a couple of things, apparently it does not like to be killed  Cool

Started the print job from scratch: dropped an image from my DAM in QU, selected the 120 x 120 mm box
Right clicked the Properties button, select sRGB color space, click OK
Switch to Imperial via Edit > Preferences > Units
Hit the Printer icon, send the file named 'test' to the desktop and it goes without generating an error message.  Huh?

Poor Mike, intermittent errors are the worst......


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hermanp
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« Reply #8 on: May 28, 2017, 08:31:47 PM »

As it is now, after forced exit of QU, reboot of the machine, reconfiguring of QU, I can't get it to produce the error message again.

I tried it several times, both with setting up fresh jobs and recalling existing ones.

Beats me.

I am prepared to believe there is something wrong with my PC, either hardware- or software wise which caused this.
But how come Fred had something similar? Not exactly the same thing, but it seemed related?

Perhaps it is time (at least over here in Europe....) to get some sleep and see what happens tomorrow.
It is 22:30 over here, maybe things clear up after some sleep.
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Fred A
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« Reply #9 on: May 29, 2017, 08:02:41 AM »

Quote
I am prepared to believe there is something wrong with my PC, either hardware- or software wise which caused this.
But how come Fred had something similar? Not exactly the same thing, but it seemed related?
Herman,
I could never repeat your error message and neither could Mike. I did get that different one though.
That was related to switching to Metric.. Something in the metric change over was slow or missed.
Mike was able to repeat my error message and how I made it happen.
That is fixed already in  128.

Should all be fine.

Thanks for all the effort and help.

Fred
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hermanp
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« Reply #10 on: May 29, 2017, 09:43:01 AM »

Hi Fred,

Thank you for your patience.
I am really glad Mike found something, although you guys were not able te reproduce the error I had here.

I just tried the whole sequence I used last night, and which produced the "Range check" error, again.
Guess what... no problem, things work as usual.
I can reproduce the "Out of system resources" error you saw by switching from Metric to Imperial just before right clicking properties.
Mind you, I saw that error last night as well, but in a slightly different sequence of actions.

In retrospection, I was processing some images last night using three different programs: my DAM (IMatch), my preferred raw converter (DxO) and QU. I don't recall if I had DxO open when the error first showed up.
I do know though that things went back to normal when I closed all programs and rebooted the machine.
I have also observed (as reported in this topic) that QU would not close down normally (clicking the X in the top right corner of the QU window), throwing all kinds of errors at me when I clicked that X, until I forcibly ended it via the Windows task manager.

It may have been a one-time memory leak issue caused by one of the programs and a specific sequence of events.
If it occurs again I will report back.

In the mean time I am looking forward to v128.

Thank you again for your time, your help and your patience!

Herman.
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