Mike Chaney's Tech Corner

Hello,
Just installed 2016.110 and I've ran into a problem

basically the image is not printing when sent to the printer.
Every thing looks like its going to print as it should - QI processors the image, the printer status window pops up and then... nothing.

and sometimes at this point QI crashes (well, closes down by it's self) twice closed its self down out of the 4 times I tried printing

I've not really had time to look at it in depth as I'm really busy trying to get some images printed so I've re-installed v2016.102 which is working as it should and also printing from photoshop is also working fine.

system info
win 8.1
canon ipf6100

thanks
John

ps i'm in the UK and just about to go home for the day so I might not reply until the morning

John,
First thing I would try is to look in the queue tab and verify there is an image to print.
Next turn on Printer Preview, Print,  and see what shows up there.
Make sure the driver is a new on e for your OS
Fred

Basically this is the important line.
What are the settings in Qimage Print options?
I will make some screen snaps

here are my steps.
1)  I select the printer from the driver selection and make sure the Port  is correct. I printed to my Epson 2000
For you

2) into Interpolation and printing make sure RAW or EMF is picked.

3) Next I went into a driver I have for a CANON ipf 9000

 I do not have this printer but let's see

4)  The Last one screen snap 190 is showing the Print Preview I turned on... and if I say to the print preview, I want a print,  It will send it to the printer.
I have three live printers here, and I can make them all do that

Compare your results

Fred

I've reinstalled v2016.110 this morning and it seems to now be printing ok...
not sure what the issue was as double checking the steps/settings you mentioned every thing was/is as it should be...

who knows!!!

thanks for your help