|
Title: Registration Info email change request on 01 Jan still not actioned Post by: RafflesNH on January 07, 2018, 01:42:33 PM I sent Mike an email through the QU Help tab on 01st January asking for my registered email to be changed, and then again on 04th January, but I am still unable to change it in QU to my new address.
A return receipt to my latter email was also unforthcoming. I also tried the same procedure almost a year ago when I last renewed my subscription, and had the same lack of response. However, I was then preoccupied by other matters, so didn't chase it. Is there anything I am doing wrong? I'm beginning to feel that I am only able to get a prompt response when I pay money. ::) Nigel Title: Re: Registration Info email change request on 01 Jan still not actioned Post by: Fred A on January 07, 2018, 01:57:26 PM Quote I sent Mike an email through the QU Help tab on 01st January asking for my registered email to be changed, and then again on 04th January, but I am still unable to change it in QU to my new address. Nigel, I am at a loss to see how you can change an email address from within the Qimage Ultimate HELP menu. Please click on this link http://www.ddisoftware.com/qimage-u/support.htm and the 4th blue link down on the right side says to change email address. That should work for you. You can also go to web page http://www.ddisoftware.com/forms/qimage-u.html Fred Title: Re: Registration Info email change request on 01 Jan still not actioned Post by: RafflesNH on January 07, 2018, 02:21:10 PM Hi Fred,
I do apologise. I did indeed select the Support blue link contained in the Registration Info window that opens when you select the Registration Info... tab in Help menu. It then took me to the page you reference here: http://www.ddisoftware.com/qimage-u/support.htm, from where my email client opened with a pre-formatted/addressed blank email to mchaney@ddisoftware.com, containing the request: "Remember to give us your name and both your old and new email addresses:" The message was dated 01 Jan 2018 @ 2305 Hrs (UK time) I then wrote an email directly to mchaney@ddisoftware.com on 04 Jan 2018 @ 2227hrs (UK time) asking if there was a problem actioning my previous request. Regards, Nigel UPDATE: In both emails, I used my currently registered email address as the Sender. Title: Re: Registration Info email change request on 01 Jan still not actioned Post by: admin on January 07, 2018, 05:06:21 PM I found the change request from Jan 2 and I see that it wasn't uploaded to the server. I took care of it via a manual refresh. I also believe I found and fixed a bug that was causing email changes to not be updated in certain situations so hopefully that will solve the issue in the future.
Regards, Mike Title: Re: Registration Info email change request on 01 Jan still not actioned Post by: RafflesNH on January 07, 2018, 05:12:08 PM Thanks Mike. Can now confirm QU accepts my new email address. Glad to have helped.
Nigel |