If that appears on screen after typing your email address and clicking SEND, it is possible that you are using a different email address from the one you used when you made the purchase.
It happens quite often.
Try again.
Try the automatic way.
Open Qimage Ultimate and click HELP and ABOUT, and UPDATE NOW.

Fred

Sounds like a firewall or antimalware program is blocking the internet from QU.  You can do the same thing on the online form, so just enter your email address in here and click send:

http://www.ddisoftware.com/forms/qimage-u.html

If you have trouble: if your web browser displays a message referring to the password being sent "in an insecure manner", your web security is likely set too high in Internet Explorer.  In IE, you can use "Tools", "Internet Options" and click the "Security" tab at the top and slide your security level no higher than "Medium-high" to resolve this issue.  We do use the industry standard HTML password protection so this message is
in error.  It really doesn't matter in this case anyway since you are not even using your password: you are using ours.

Mike