Qimage Ultimate not sending queued images to Epson R1800

stodd37

Newbie

Posts: 2

Qimage Ultimate not sending queued images to Epson R1800

« on: May 02, 2024, 04:14:09 PM »

Hello,

I still run my old Epson R1800. When I finally moved to Windows 10 I ran into an issue with Qimage where it would not print any images. The images would be processed by Qimage and they appeared to be sent to to the printer. The print driver would pop-up and show progress, then immediately skip to 100% and close. The printer did appear to be receiving data but when the progress jumped to 100% and the print driver closed the printer went back to idle.

When this happened a couple years ago, I remember finding a solution and it worked. However, I am now back to the same issue on a fresh load of Windows 11, and I cannot find the original instructions. I did try the steps from Mike's response to this posting:
https://ddisoftware.com/tech/qimage-ultimate/problem-print-to-epson-p900/

But that didn't work.

Current PC is an Intel Core i9-14900K, 64 GB DDR5-6400, All nvme storage on an Asus Z790-E WiFi, Gigabyte RTX 3070 running Windows 11 Pro
Previous PC also does the same thing and is an AMD Ryzen 9 5950X, 64GB DDR4-3600, All nvme storage on a Gigabyte X590S Aorus Master, Sapphire RX 6700XT running Windows 11 Pro

Both computers do the same thing. However, the unclog jobs work perfectly. The issue was originally experienced on an old Ryzen 9 3950x, 64 GB DDR4-3200, Sapphire RX 5700XT, all nvme storage and running Windows 10 Pro. That system is long gone and with my notes on how I fixed.

Any help would appreciated.

Thank you,
Stephen

EDIT: Forgot to mention I can print directly from Affinity Photo and Capture One without issue. But I prefer the quality of print, color accuracy, and overall controls I get with Qimage Ultimate.


« Last Edit: May 02, 2024, 04:17:21 PM by stodd37 »	Logged

admin

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Posts: 4124

Re: Qimage Ultimate not sending queued images to Epson R1800

« Reply #1 on: May 03, 2024, 11:43:56 AM »

There's no difference between how the unclog jobs print and how your normal images print other than the unclog job maybe being a smaller spool size. That tells me you might be having trouble with the old outdated driver. Click the AI Copilot button on the top of the main UI, turn off all Driver AI options, and then open the driver settings by holding the Shift key while clicking on the "Properties" button to open the driver. Make settings in the driver and try a print. Don't try to open old jobs or saved printer setups as those could have incompatible settings.

You can also try enabling print preview in the driver and see if the Epson preview shows what you expect (but it doesn't print). If that's the case, the driver is the issue.

Regards,
Mike


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stodd37

Newbie

Posts: 2

Re: Qimage Ultimate not sending queued images to Epson R1800

« Reply #2 on: May 03, 2024, 12:27:59 PM »

Awesome!!! Disabling the Driver AI and resetting the driver to defaults worked perfectly!! Thank you for the help!

I tend to keep using old gear so long as it still works, and this R1800 still produces fantastic prints, but you are correct the driver for this thing is old!
I will eventually, move on to a new printer, I assume I can re-enable the Driver AI functions once I do?

Thank you,
Stephen


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