Mike Chaney's Tech Corner
December 07, 2024, 03:40:14 PM *
Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
News: Qimage registration expired? New lifetime licenses are only $59.99!
 
   Home   Help Login Register  
Pages: [1]
  Print  
Author Topic: Trying to upgrade to the latest version  (Read 10023 times)
mike397x
Full Member
***
Posts: 163


Email
« on: September 04, 2018, 07:57:28 PM »

Trying to do the above ,but, I am not getting any e-mail from Qimage.
Whats going on???

Mike
Logged
Fred A
Forum Superhero
*****
Posts: 5644



WWW Email
« Reply #1 on: September 04, 2018, 08:39:58 PM »

Quote
Trying to do the above ,but, I am not getting any e-mail from Qimage.
Whats going on???

Mike

Hi Mike,
I don't know from where you are trying, but I open my Qimage, and click HELP then ABOUT QIMAGE ULTIMATE, and then on the next screen, click UPGRADE NOW.

If you happen to spot the small notice at the top of the main screen that there is a new version waiting, you can click that if you prefer.
You will get the email fromimage in a minute.

Fred
Logged
mike397x
Full Member
***
Posts: 163


Email
« Reply #2 on: September 06, 2018, 01:15:44 AM »

I'm following your directions, and I'm still not getting an email.
Not sure what's going on??
I've never had a problem ,since I've joined Qimage??

Mike

Logged
admin
Administrator
Forum Superhero
*****
Posts: 4226



Email
« Reply #3 on: September 06, 2018, 02:01:29 AM »

I'm following your directions, and I'm still not getting an email.
Not sure what's going on??
I've never had a problem ,since I've joined Qimage??

Mike



Is it giving you the message that an email was sent?  If so, the email was sent and your ISP is blocking it.  We may need a new email address if that's happening.

Mike
Logged
mike397x
Full Member
***
Posts: 163


Email
« Reply #4 on: September 06, 2018, 01:55:38 PM »

Unbelievable-,jesus
How do I change my e-mail  in my Qimage account.


Mike
Logged
mike397x
Full Member
***
Posts: 163


Email
« Reply #5 on: September 06, 2018, 05:08:13 PM »

This is a total GD waste of time.
Every time you do an upgrade there's some some of issue
Logged
daniellouwrens
Newbie
*
Posts: 43


Email
« Reply #6 on: September 06, 2018, 06:42:01 PM »

This is a total GD waste of time.
Every time you do an upgrade there's some some of issue

Not true, I and many many others do not have a problem
unless we do something wrong.

Daniel
Logged
admin
Administrator
Forum Superhero
*****
Posts: 4226



Email
« Reply #7 on: September 06, 2018, 07:11:37 PM »

I'm not aware of anyone else having a problem and when you mentioned the issue, I specifically checked the few email bounce messages we received and we didn't get a bounce message for your email.  So I guess the unbelievable part is that there are still ISP's out there that are blocking incoming email without any error messages.  Because the upgrade notices are sent via email, we do need a reliable email address.

On our support page, see the link for changing your email address:

http://www.ddisoftware.com/qimage-u/support.htm

It's an email link so you just have to send us an email (it can be from the NEW email address) stating your old and new email addresses.

Regards,
Mike
« Last Edit: September 06, 2018, 07:14:55 PM by admin » Logged
mike397x
Full Member
***
Posts: 163


Email
« Reply #8 on: September 07, 2018, 12:54:15 AM »

OK,when I click on the link to change my email address,I get a large blue page,,with only the word..."cancel"
Now what??

Mike
Logged
admin
Administrator
Forum Superhero
*****
Posts: 4226



Email
« Reply #9 on: September 07, 2018, 01:21:38 AM »

OK,when I click on the link to change my email address,I get a large blue page,,with only the word..."cancel"
Now what??

Mike

You would have to fix your PC so it is able to send an email when you click on an email link on a web page.  If your PC is unable to send emails when you click email links on web pages, you can send me a private message here on the forum if you like.  All I need is the old email address and the new one.

Mike
Logged
mike397x
Full Member
***
Posts: 163


Email
« Reply #10 on: September 07, 2018, 01:19:09 PM »

Morning Mike,
I attempted to send you an e-mail{mchaaney@ddsoftware.com} with my old & new e-mail accounts--it was returned

Mike Spille
917-418-9765
Logged
admin
Administrator
Forum Superhero
*****
Posts: 4226



Email
« Reply #11 on: September 07, 2018, 02:24:15 PM »

Morning Mike,
I attempted to send you an e-mail{mchaaney@ddsoftware.com} with my old & new e-mail accounts--it was returned

Mike Spille
917-418-9765

What was the return message: usually those give some sort of reason for the email being returned.  Also, you didn't just create another email account on the same ISP did you?  We already know your ISP has an issue with receiving and sending mail so when I suggested a new email address, I meant one independent of your current service provider: like a gmail address for example.

P.S. I originally assumed the above was just a typo but maybe it's the email address you tried too: there's only one "a" in mchaney@ddisoftware.com.

Regards,
Mike
Logged
mike397x
Full Member
***
Posts: 163


Email
« Reply #12 on: September 07, 2018, 02:31:16 PM »

Sorry,Mike-haven't had my 2nd,cup yet
Logged
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.21 | SMF © 2015, Simple Machines Valid XHTML 1.0! Valid CSS!
Security updates 2022 by ddisoftware, Inc.