Mike Chaney's Tech Corner

Mike's Software => Qimage Ultimate => Topic started by: Geraldo Garcia on August 20, 2014, 05:03:41 PM



Title: Unable to change the registered email
Post by: Geraldo Garcia on August 20, 2014, 05:03:41 PM
Hello,

I am trying here as a last resort.
I sent a couple of emails through the official link to change my registered email address to download the new version, but got no response.
And, yes, I included my name, old email and new email.
Is there any other way to change it?

Thanks.


Title: Re: Unable to change the registered email
Post by: Fred A on August 20, 2014, 06:51:22 PM
Quote
Hello,

I am trying here as a last resort.
I sent a couple of emails through the official link to change my registered email address to download the new version, but got no response.
And, yes, I included my name, old email and new email.
Is there any other way to change it?

Thanks.

Hi Geraldo,

Could you possible give us the date of the email?  
We will try to find it. Can you send the request again, though, to be sure.?

Fred


Title: Re: Unable to change the registered email
Post by: admin on August 20, 2014, 06:56:36 PM
I fixed it and it should be changed now.  We made the change some time ago but I just discovered the database changes didn't refresh on the server.  All should be well now.

Regards,
Mike


Title: Re: Unable to change the registered email
Post by: Geraldo Garcia on August 20, 2014, 07:16:05 PM
Got it!
Thanks.


Title: Re: Unable to change the registered email
Post by: kidgallup on March 18, 2015, 02:47:51 PM
I am having the same problem.  I have email my name, old and new email address 4 times.  I have tried to post on this forum without any results.  I need some help


Title: Re: Unable to change the registered email
Post by: Fred A on March 18, 2015, 06:30:27 PM
Quote
I have email my name, old and new email address 4 times.  I have tried to post on this forum without any results.  I need some help

I passed this along to Mike.
He should see it soon.
Fred


Title: Re: Unable to change the registered email
Post by: admin on March 18, 2015, 06:51:40 PM
I am having the same problem.  I have email my name, old and new email address 4 times.  I have tried to post on this forum without any results.  I need some help

There was one in the queue from Sunday that I just pushed through.  Maybe that was you?

Mike


Title: Re: Unable to change the registered email
Post by: kidgallup on March 18, 2015, 07:13:15 PM
Thanks!  My email address has now been changed.