|
Title: Unable to establish a connection with the registration server Post by: Orrn on March 18, 2012, 05:48:08 PM Enjoying the program and is giving great results right out of the box (so to speak).
However, I am getting this pop up each time I start it up. Not a big issue since it doesn't impact the use of the program, but I'm wondering how to fix it. Basically it is the registration screen and it's saying "Incomplete Registration: completing the one-time verification below will remove this nag screen." So, I enter my email and click the "Complete Registration" button. When I do that I get an error message popup that says: "Unable to establish a connection with the registration verification server. Please try again later." Then I click on the button to remind me next time. I've tried completing this when logged on as an administrator and when I've shut down my ZoneAlarm program. But it still gives me the message. Any work around for this issue? Again, great program. I've got a Spyder monitor calibrator coming to create a monitor profile, but even without doing that the prints (from a Canon Pixma Pro 9000 mk2) are very nice. Thanks, Orrn Title: Re: Unable to establish a connection with the registration server Post by: Fred A on March 18, 2012, 06:56:02 PM Quote So, I enter my email and click the "Complete Registration" button. When I do that I get an error message popup that says: "Unable to establish a connection with the registration verification server. Please try again later. Sounds like a firewall issue. Possibl4? Sometimes, the Windows firewall is on. Also Security too high See snaps Fred Title: Re: Unable to establish a connection with the registration server Post by: Orrn on March 18, 2012, 07:21:43 PM Don't think it's a Firewall issue. I tried turning off Zonealarm (and I don't have Windows Firewall enabled), but it didn't seem to make a difference.
I'll keep playing around with it. Maybe disable Zonealarm totally and restart the computer or something. Not a huge deal. Thanks, Orrn PS - Was mostly checking to make sure the registration server wasn't turned off or something for the weekend. Title: Re: Unable to establish a connection with the registration server Post by: admin on March 18, 2012, 10:43:21 PM What type of computer and operating system? I occasionally see this and am trying to track it down. So far, most of these reports are for either Macs running Windows or older XP systems.
The server is running normally. The first step is to make sure you don't have a firewall or anti-malware program blocking it from accessing the internet. Seems like you did that part. Also, it is possible that your web security is set too high in Internet Explorer. Qimage Ultimate uses the built-in Windows API to access the internet so in IE, you can use "Tools", "Internet Options" and click the "Security" tab at the top and slide your security level no higher than "Medium-high" to resolve this issue. If this does not resolve the issue and you are still unable to complete the registration, please let me know via email and I'll send you a file that will complete the registration manually. Regards, Mike |