I'm trying to update Ultimate, but the emails never arrive. Are they actually going?
The emails are automated as I understand it.
if you open Ultimate, click HELP ABOUT, and then click Download, you send an automated request for the password and location.
If you do that, and no email arrives in 1 minute, then you either are receiving the email at the account that you supplied when you purchased Ultimate, but you are looking at a different email account., or your email client program is diverting the email from ddisoftware to some Spam or junk email folder.
Check your spam folder or reduce the level of security.