Just got off the phone with the server help office. The tech had to do a search on all my not received emails and 'YES'...the ddisoftware.com mail was blocked.
The manner in which their scanning is set up catches some content in the mail which puts it in the blocked section so it never arrives to me.
The tech sent the mail on to me while we were on the phone.
I inquired if I would have to call the tech support EACH time there would be an update and he waffled on that....'not necessarily'
?
Getting this incoming address from ddisoftware unblocked wasn't something the tech person could do; it must be a machine automated routine.
I have a gmail address but, unfortunately, I set it up to route through my regular hurontel address.
I think I have been through this blockage before and tried another route to contact ddisoftware. Overall its a bit of a pain.
No wonder I don't update often.
<grin>