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Mike Chaney's Tech Corner > Mike's Software > Qimage Ultimate > software problem
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Author Topic: software problem  (Read 9545 times)
rockingroy
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« on: October 22, 2014, 09:22:45 PM »
I have an unusual problem with qimage.
If I double click on the thumbnail to enable me to go to the full screen editor I end up with a white screen (bar the controls).
If I click on the white I can see my photo for a split second, if I right click I get the small box with the blown up section correctly.

But I still cant see my photo except for the split second. I have installed the latest version 105 but no change.
I can still print from the program ok.

Does anybody have any clues to this.

Roy Wraight
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JohnG50D
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« Reply #1 on: October 22, 2014, 11:22:50 PM »
I've had the same problem in the past.
A video card driver update fixed it for me.
I hope that sorts it for you.

Regards,

John
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rockingroy
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« Reply #2 on: October 23, 2014, 07:49:49 PM »
Thanks for the reply but I have tried that. I also have a friend with exactly the same problem with a different video card etc.
The only thing that I could think off was that Adobe Reader X1 came in at about the same time is it related?

I am running windows 7. The only other change is Kaspersky software got updated licence renewed.

I am also running Capture NX2 for Nikon software this also packed up in a more serious way it wont run.

It comes up with unhandled exception error ? then shut down.

Roy Wraight
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admin
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« Reply #3 on: October 23, 2014, 08:04:36 PM »
I had one other complaint of this last week and have been working with the customer for about a week to resolve this.  Interesting that it also started happening on his system right after Kaspersky updated.  It seems like something is blocking QU from being able to update the screen, and anti-virus becomes suspect in that case.  In his case, he disabled Kaspersky and it didn't fix the problem but just disabling an antivirus utility doesn't really stop it from interfering.  Unfortunately it has to be completely uninstalled to tell if that is what is causing the issue.  If you have time and you have your Kaspersky installation handy for a reinstall, you could try uninstalling it just long enough to run QU to see if that fixes it.  If it does, a bug report to Kaspersky is in order.

Regards,
Mike
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rockingroy
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« Reply #4 on: October 23, 2014, 08:30:16 PM »
Thanks for the info you were right on the money Kaspersky uninstalled everything now ok.


Thanks very much and also for your quick response.

Roy wraight
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« Reply #5 on: October 23, 2014, 08:34:24 PM »
Quote from: rockingroy on October 23, 2014, 08:30:16 PM
Thanks for the info you were right on the money Kaspersky uninstalled everything now ok.


Thanks very much and also for your quick response.

Roy wraight


Thanks so much for checking!  At least now I know what is causing it, but you are going to reinstall it, right?  I'm thinking if you reinstall it, you could then look through some of the settings in Kaspersky to see if there are some "stealth detection" or some other weird feature you can turn off and make it work.  They must have added something to do with blocking display updates or video/driver AV detection.  In the mean time, I'll look into using a different way of updating that edit screen so that maybe Kaspersky won't freak out.

P.S.  I just sent an email to Kaspersky about the problem.

Mike
« Last Edit: October 23, 2014, 08:51:11 PM by admin » Logged
rockingroy
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« Reply #6 on: October 24, 2014, 06:09:38 PM »
Hello Mike I was actually waiting for a reply from Kaspersky before I tried again.

But this program also affects my Capture NX2 and I have a lot of photos to process.

So their will be a felay before I can retry any way.

I will be doing so sometime over the weekend.

Thanks a lot Mike

Roy Wraight
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« Reply #7 on: October 26, 2014, 01:45:28 PM »
I sent an email to Kaspersky on Thursday.  No reply.  I did check my code to see what I was doing, how the window was being updated, and so on.  Didn't find anything wrong nor anything I could change as a "guess" as to what would make Kaspersky happy.  I even downloaded Kaspersky and installed it on my laptop.  Unfortunately QU works fine with Kaspersky installed on that machine.  Bringing up an image in the editor produced no problem.  So I wonder if it's only Kaspersky in combination with certain video boards?

Mike
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rockingroy
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« Reply #8 on: October 26, 2014, 07:16:52 PM »
I have just downloaded the latest version of Kaspersky internet security
Kis 15.0.1.415en-gb.exe

This has worked fine the version I had before was Kis 15.0.0.463en

So perhaps they have already found the fault.

I am obviously in England hence the gb in the file.

I will keep you poste but its looking good so far.

Roy Wraight
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rockingroy
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« Reply #9 on: October 27, 2014, 08:50:27 PM »
I finally had a reply from Kaspersky they told me to download the latest version.

That is what I had already done everything seems fine.

Roy Wraight
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