I'm installing software on a new computer and the latest version of Qimage I have is 2010.101. When I go to update it I can't find the password on my backup so I went to link to request a new password. After I filled out and submitted the form I got an email saying it was an automated response and that I should follow the enclosed link to get the password. That link returned me back to the original request form. Just to be sure, I re-entered the info and once again I received this email:

Are you looking for an updated unlock code for Qimage?

We have an automated system that handles requests for updated unlock codes and download passwords.  Please go to the Qimage support page below, click "Request updated unlock code", and fill out the form to get an updated unlock code.

http://www.ddisoftware.com/qimage/support.htm

Mike has received your email and if it contained other questions beyond needing an updated unlock code or download password for Qimage, Mike will be responding to you shortly.

Regards,
Mike


It just sends me in circles. Should I do something different?