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Title: Image Size Post by: na goodman on July 07, 2010, 07:12:44 PM I'm trying to send a file that is 36.4 x 46.7 on a 44" roll. I picked 44" roll paper for paper set up and have the size set to original size and then added to the que but right above the image it gives a size that is different than the original. These are gallery wraps and the size has to remain the same. Am I missing something? As always any help is greatly appreciated.
Title: Re: Image Size Post by: Terry-M on July 07, 2010, 08:13:45 PM Quote but right above the image it gives a size that is different than the original. The size above the Page Preview on the main screen is the printable area of the page, not the image print size.You can see the actual image print size in the Queue list. That is located below the thumbnails; click the bar labelled "View/Print Queue" to open the panel if not set to auto open with mouse over. This data is always what Qimage is sending to the printer as is THE thing to check for print size. If the dimensions do not match the original size, check the Custom settings for Original Size. Select Custom in the Print Properties drop-down then dot Use ORIGINAL/embedded size. The important bit: make sure "override original size" is NOT ticked. Also the crop scissors should be off. See attached screen snap. If the size as reported in the queue list is still wrong, check there are no borders set (the queue list tells you if there are), and go back and double check in your editing software. Let us know how you get on. Terry Title: Re: Image Size Post by: na goodman on July 07, 2010, 08:30:34 PM Thank you for the quick response. I'll let you know how it goes after I check all of the setting. The screen shot really helps. Thank you.
Title: Re: Image Size Post by: na goodman on July 07, 2010, 09:11:23 PM Ok, here is where I am. I set everything up as you stated but I do get the message about printing on two pages even though I have not exceeded the driver length. I just clicked yes to that - do I have to do anything else. I don't want the print to be broken up. I am on roll paper 44" wide. The other question is one of the files says Image Read Error. It does show up in Windows but that is the error in QI. I think I'll wait to hear from you before I print.
Also on the screen shot you have print orientation locked, should I also have it locked? Title: Re: Image Size Post by: Terry-M on July 07, 2010, 09:42:36 PM Quote I do get the message about printing on two pages even though I have not exceeded the driver length. It usually means the the print size is larger then the printable area. Check the printable area sizes, as reported from the driver, above the page preview and compare with the print size. You probably need to increase your page size (custom) providing it's within the 44" width.Quote Also on the screen shot you have print orientation locked, should I also have it locked? Sorry, leave it unlocked, but it should not make any difference when the print is close to the page size.Quote The other question is one of the files says Image Read Error. This is probably to do with a compatibility issue of the image as saved by your editor. I'm not very familiar with some of this but if using Photoshop, maximum compatibility should be selected and byte order has an effect but I can't give you the detail - Fred are you there?Terry Title: Re: Image Size Post by: Fred A on July 07, 2010, 09:43:13 PM Quote I set everything up as you stated but I do get the message about printing on two pages even though I have not exceeded the driver length. Hi Na, I am helping Terry to help you. He is tied up right now. I need to know: 1) What size page did you set up in the print driver in USER DEFINED. 2) What size print did you tell Qimage you wanted? 3) If you used Original Size, (which depends on the ppi of the file you made) what size print came from that? You will find the print size noted in the lower left panel (below the thumbnails). 4) If the file you are trying to print from is a PSD, they usually do not embed the ppi so you cannot rely on using Original Size. The remedy is to USE Custom Size in Qimage and simply type in your print size. 5) What kind of a file is showing Image Read Error? 6) If your print size is 36.4 x 46.7, then the page size must be larger. So your user defined page must be larger than 36.4 " wide, more like 38 innches wide x 48" long. If you can answer the questions above, we can have you printing in no time. Fred Title: Re: Image Size Post by: Fred A on July 07, 2010, 09:47:06 PM Quote This is probably to do with a compatibility issue of the image as saved by your editor. I'm not very familiar with some of this but if using Photoshop, maximum compatibility should be selected and byte order has an effect but I can't give you the detail - Fred are you there? I needed to know what file type is giving her the Image Read Error.Terry Max compatibility must be checked for the PSD, and the screen snap will show the requirements for the TIF. Title: Re: Image Size Post by: Terry-M on July 07, 2010, 09:49:07 PM Quote I am helping Terry to help you. He is tied up right now. I got myself untied for a minute, thanks for replying too. So NA has 2 different slants on the topic and additional information :)Terry Title: Re: Image Size Post by: na goodman on July 07, 2010, 09:51:53 PM It is a tiff and settings are just like the screen shot. The original files come out of CS5 on my Mac.
Title: Re: Image Size Post by: na goodman on July 07, 2010, 10:10:35 PM Quote I set everything up as you stated but I do get the message about printing on two pages even though I have not exceeded the driver length. Hi Na, I am helping Terry to help you. He is tied up right now. I need to know: 1) What size page did you set up in the print driver in USER DEFINED. I set 47x37 I am on a 44" roll so that should not be a problem. Yes, the 47" is the running length. 2) What size print did you tell Qimage you wanted? 44x47 3) If you used Original Size, (which depends on the ppi of the file you made) what size print came from that? You will find the print size noted in the lower left panel (below the thumbnails). original size was 46.7 x 36.4 4) If the file you are trying to print from is a PSD, they usually do not embed the ppi so you cannot rely on using Original Size. The remedy is to USE Custom Size in Qimage and simply type in your print size. Where do I do that? 5) What kind of a file is showing Image Read Error? Tiff file 6) If your print size is 36.4 x 46.7, then the page size must be larger. So your user defined page must be larger than 36.4 " wide, more like 38 innches wide x 48" long. If you can answer the questions above, we can have you printing in no time. The print came out with a break in it and it kept spewing out canvas for a few feel. Ok, so I like the print bit I have to be assured of the exact size everytime I print. I have to leave in about 45 minutes so if you have time to tell me exactly how to accomplish that I'll be forever indebted (I think that's what I meant to say). I'm trying to avoid a lot of costly waste but I think that is going to be impossible at the moment. Ok, I have to print 5 of these 36.4 x 46.7. They have to be exact because of the gallery wrap. Help. On the plus side I have no faint blue bars being printed on the sides - a colorsync issue on the mac side. See, I'm trying to stay positive. Fred Title: Re: Image Size Post by: na goodman on July 07, 2010, 10:14:51 PM Sorry, I tried to do the quote thing for the first time but it looks like I did it wrong. I hope you can find my response at the bottom of your reply.
Title: Re: Image Size Post by: Fred A on July 07, 2010, 10:24:29 PM Is the Printer driver set to Roll paper and BANNER MODE?
It must be set to banner mode so it wont break the extra long print. That should do it. On the Image Read error, if that was a TIFF then see the attached screen snap I sent on the previous post. That shows the settings needed when you SAve the Tiff. If you made the Tiff in a Mac, it might have used the proprietary Mac settings for a Tif. Use the ones that show in that screen snap. Fred Title: Re: Image Size Post by: na goodman on July 08, 2010, 02:40:03 AM Ok, I'm back. No, the tiff file has all the same settings as the other files, it's just the one file it doesn't read. I'll resave it another way and see if that helps. So are you saying I pick roll paper banner. I really can't waste another print if there is a break. I still don't understand why I'm getting the message about spanning over 2 pages. I know some of this is different where I set it in the driver but can you tell me where exactly to set the print size so I can see if it will print without giving me that 2 page message.
Title: Re: Image Size Post by: rayw on July 08, 2010, 03:06:39 AM Hi Na,
If there is an error in the tif file, that is one problem, but for setting up sizes, etc., maybe more economical to play with a smaller image, and a cheap roll of paper, until you've sussed it out. There are quite few settings you need to make, some being a bit obscure. For my epson printer, in the driver, I select roll paper(banner), 'user defined' for size, then on the properties page, I set the user defined to whatever size I want (allowing a bit extra). Then you've got borders, margins, crop scissors, custom size and other stuff in Qimage. (When you've done it, save the job, to recall and adjust the bits you need to change for the next job. hth. Best wishes, Ray Title: Re: Image Size Post by: na goodman on July 08, 2010, 03:13:05 AM I would play more with some cheaper paper but I really have to get this order done. I did what you said about roll paper banner and I set a user defined size - a little larger than the print. But, why do I continue to get the spread over 2 pages message when I am well within the Epson driver settings. Also, the image is 36.4 x 46.7 and QI has it as 36.25 x 46.5.
Title: Re: Image Size Post by: Terry-M on July 08, 2010, 07:08:49 AM HI,
Quote I did what you said about roll paper banner and I set a user defined size - a little larger than the print. Tell us the numbers, what did you specify and what does Qimage report as being the printable area, just above th epage preview on the main screen.Quote I am well within the Epson driver settings. It's nothing to do with the driver directly, it's the relationship between the Image size, the specified page size and how much of that page is available to print on. Depending on your driver settings, any defined page will not have the full area to print on, even with roll paper. I don't know about your particular printer, but other large format Epson printers usually have page margins of about 1/8th inch. So check what Qimage tells you as the printable area in relation to your image size.Quote Also, the image is 36.4 x 46.7 and QI has it as 36.25 x 46.5. This is larger than you expect, that is a possible reason why Qimage wants to spread over 2 pages, make the page bigger and it wont do that.I would check again your "Original Size" in your editor but the best/normal way to use Qimage is to specify the linear dimensions required within Qimage. For a custom size, Select Custom in the Print Properties drop-down then dot "Enter Specific Size". Crop scissors must be on. That way you will get the size required. Be warned, if you have an error in your image original size such that the aspect ratio is different, Qimage will trim the image to get the correct size when the crop scissors are on! Terry. Title: Re: Image Size Post by: na goodman on July 08, 2010, 08:36:16 AM Ok, I couldn't sleep because this is bugging me and I have to get it done. Again, the original image is 36.4 x 46.7. The print que shows 36.25 x 46.5. The printable area that QI is showing is 43.766 x 38. I have user defined set at 44 x 38. Auto cropping is off next to that borders there is a 1 and then 0.00 and then a 2 with 0.00. I guess I don't know what other numbers to change. The original image size is what I need and from my numbers I'm not understanding why it would spread across 2 pages. I'm afraid to print again until it's figured out. Of course if I don't figure it out I may never sleep again.
Title: Re: Image Size Post by: na goodman on July 08, 2010, 08:46:06 AM I think I figured it out. It should be a user defined size of 44 x 46.7. So, I made a new user defined size of that bit I cannot get it to change in the printable area.
Finally! that did it. No message things, it looks right. I'll print later. After I get some sleep. I'll worry about that other tiff file later. Thank you. Oh, I did check the tiff file again that is giving me the read error. If I right click on it in QI and go to soft proof, it does show up. Does this mean it would print out of QI even though it gives me the read error? Title: Re: Image Size Post by: Fred A on July 08, 2010, 09:44:41 AM Quote It should be a user defined size of 44 x 46.7. Sounds like you might have had the sizes reversed in the User Defined entries in the driver. That can be confusing at times especially when you have more than one printer.Some take the size entry with a decimal point and some leave out the decimal, and then the size resets itself to a default. Ray hit a good point. After you have your sizes set, there are other small but significant settings to check such as having an external (+) border turned on. That will enlarge the print, but if the border is white, you wont see it. The only way to check properly is to READ the size of the print that is showing in the queue. That is the box below the thumbnails. Whatever Qimage reports *THERE* as your print size, that you can take to the bank!! If and when you get a message that Qimage wants to use more than one page, you must compare the print size (lower left) with the printable area size (Upper right of the screen). You will see that it doesn't fit. The print is larger than the printable area. Either make the printable area larger, or make the print a little smaller. Best Fred Title: Re: Image Size Post by: rayw on July 08, 2010, 12:49:54 PM In Qimage, towards bottom rh corner - underneath 'Print Properties' There is a drop down menu - select 'custom size', and put the actual print size in there - another window opens up labelled 'Special Sizes'. Then make sure your borders are set as required - I guess none are required, plus go to the page formatting (top of screen) and select margins, edge markings, other stuff or not, as required.
It may make more sense to you to do it in some other order. You should be able to see the result on screen in print preview - but it may not show the fine lines of edge markings, but will show if you've got it on one sheet. If the print width is very near the actual width of the paper, then you may need to select borderless, etc. (the above was in response to your post with Quote Ok, I couldn't sleep because this is bugging me - but Fred and Terry are back now. Hope you sleep OK tonight :DBest wishes, Ray Title: Re: Image Size Post by: rayw on July 08, 2010, 01:14:01 PM Just a note, if you've not already seen - http://ddisoftware.com/tech/articles/april-2010-understanding-your-photo-printer/ and follow the links within there, too. It will give you a good insight into why qimage size settings can be complex.
Title: Re: Image Size Post by: na goodman on July 08, 2010, 01:24:40 PM Thank you. I know it is hard to believe I have been doing this for years. But, that still is a good article. I think it's just been hard to move all the printing to a pc (coming from a mac) and learning the software at the same time. And of course my personality of wanting to know why it does this or that tends to get in the way. This situation is a bit more stressful because I have theses orders to fill right away. That is why I am so grateful to everyone for responding so quickly and pointing me in the right direction. Maybe Terry or Fred could tell me if I can softproof the read error file in QI does that mean it will print ok.
Title: Re: Image Size Post by: rayw on July 08, 2010, 01:55:53 PM I never use soft proof, but in the epson driver you can turn on 'print preview'. Before the job prints, it puts up the image on screen - that is what I referred to earlier. Ignore the colours, but it is a quick visual check for obvious errors wrt placement/sizing etc. I guess it may slow down a batch run of different prints - be careful it will not always show the fine line edge markings.
It would help us, if you answer the specific questions asked by Fred/Terry, They then generally can give a precise answer. My approach tends to be point in general direction, help you to find out for yourself, hopefully on the way you learn a few other things that you may forget, or find useful ;) Always remember, if it was easy, everybody would be doing it. Best wishes, Ray Title: Re: Image Size Post by: Terry-M on July 08, 2010, 02:07:37 PM Quote Maybe Terry or Fred could tell me if I can softproof the read error file in QI does that mean it will print ok. I don't know but Ray's suggestion of using the driver Print Preview should answer it. Fre is out of action at present, a power failure I think.Terry Title: Re: Image Size Post by: na goodman on July 08, 2010, 02:30:36 PM So, you're saying if I can see the image in print preview that even though I get the read error in QI, I would be able to print it?
Title: Re: Image Size Post by: Terry-M on July 08, 2010, 03:42:24 PM Quote So, you're saying if I can see the image in print preview that even though I get the read error in QI, I would be able to print it? I think so. Try a very small version first to test it; specify a 6x4 from the size drop down and put a sheet of paper in your printer. I'm hoping Fred will be back soon.Terry Title: Re: Image Size Post by: na goodman on July 08, 2010, 04:01:37 PM Terry do you why the image is coming out not centered on the paper. In QI it shows centered, I have picked center down below but it comes out not centered.
Title: Re: Image Size Post by: Terry-M on July 08, 2010, 08:08:58 PM Quote Terry do you know why the image is coming out not centered on the paper. In QI it shows centered, I have picked center down below but it comes out not centered. Are you talking about a small test image on a sheet or your big one on roll?Have you checked the Full Page Editor, size position tab, that's right hand icon under the page preview? Sometimes the printable area is not centred (by the driver. You can centre this in Page Formatting-Margins but it will reduce the printable area. Can you give us some more detail, a screen shot, main screen rhs and Full Page Editor? Terry Title: Re: Image Size Post by: na goodman on July 09, 2010, 11:37:44 PM Just wanted to say thank you to everyone. I think I got all of the kinks worked out for now. I looked at the full page editor and my last print is coming out centered. I think I need to ask over at the printer forum if someone has a 9800 that they can check the tabs in the properties for me. It looks different than on the mac and I don't seem to have the tab that says "paper". But, for now everything is going along smoothly. I had to spray all of the canvases and am just printing the last print. I'll purchase the SE addition of QI and I think I'll be all set. Thanks again for being so patient. I'm sure I'll be back for more questions. Oh, on a side note, how do you take a screen capture on a pc? Is there a keyboard shortcut. Also before I forget I know I came across the smart sharpening dialogue somewhere but for the life of me I cannot find it again. See, you thought you were getting away without answering any questions.
Title: Re: Image Size Post by: rayw on July 10, 2010, 01:41:48 AM on pc, full keyboard - not sure where on notebook - key labelled 'Prt SC' with also sometimes 'Sys Rq' on edge of key. hit that. If you hold shift key it gets the active window (or it may be vice versa). That copies screen (or window) to clipboard, then open an image viewer and paste into it. On full size keyboard it's above the delete and insert keys.
Title: Re: Image Size Post by: na goodman on July 10, 2010, 02:14:19 AM Thank you.
Title: Re: Image Size Post by: Terry-M on July 10, 2010, 06:59:38 AM Quote Oh, on a side note, how do you take a screen capture on a pc? Use a utility like this one, it's more flexible just capturing the whole screen or a window:http://www.picpick.org/ or http://getgreenshot.org/ They are both free. Quote I came across the smart sharpening dialogue somewhere but for the life of me I cannot find it again. Edit-Preferences-Printing OptionsTerry Title: Re: Image Size Post by: na goodman on July 10, 2010, 11:21:09 AM Again, thank you. And, I did figure out why the file was saying read only. So, now all of the files copied fine going from the mac to the pc. Have a great weekend.
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