Mike Chaney's Tech Corner

Windows 7
Intel Quad Core
QImage 2010.101
Epson 9800

Good Evening Mike and fellow QImage users>

I recently replaced my Windows XP machine with a new Quad Core Windows 7 PC.
Q was slow, but normal, on the XP box.

On the new Win7 machine Q and spooling are impressively fast.
Q seems to process images, and the spool file is created, everything seems normal. 
Then while physically printing the print will suddenly abort. 
The printer simply stops printing, and then proceeds to wind out a large amount of blank paper.
The printed area is some percentage of the total, and this % varies.
Much expensive ink and paper (and time) have been wasted.

Some prints are completed normally, and some abort as indicated.

What could be causing this?

Should I return to the XP?

Many thanks,

Philip

Since the print is already in progress, I would have to suspect the driver.... so I have to ask whether you downloaded the W7 driver from Canon and was it a match for your 32 or 64 bit Windows 7?
Fred

Two more thoughts!
Make sure the Spool is empty and cleared of all debris before printing.
Second thought is to unplug the power cord from the printer to the wall, and wait a minute, and plug it back in.

Fred

Fred meant "W7 driver from Epson" but otherwise, I think this is the best advice.  90% of problems come from not having the Windows 7 specific driver installed.  Also realize that after moving to Windows 7, your Qimage saved jobs and saved print settings will not be compatible with the ones you saved/used in XP/Vista because Windows 7 driver settings are not compatible with XP/Vista driver settings.  You may need to use "Help", "Reset printer settings" in Qimage and after that, be sure not to load any prior saved jobs/setups unless they were saved from Windows 7.

Mike

I appreciate Fred and Mike's taking the time to reply.  Yes, I do have the latest Epson driver stated to be
for Win7.  I'll go through your other suggestions tomorrow morning.  Too tired right now...

Meanwhile I decided to check this troublesome little item:

"Go to control panel, printers and faxes, and right click on your printer and select "Properties".  On the "Advanced" tab, make sure "Enable Advanced Printing Features" is  not checked"

and found that that Advanced Printing Features WAS checked!  Could this have been the culprit?  I'm on a fairly large print run:  Six 110 X 160 cm prints. 

I unchecked Advanced Printing Features, applied the changes, and proceeded with my print run.   Seems to be working normally so far...

Thanks again,


Philip

Print abort hasn't re-ocurred...

Philip