Mike Chaney's Tech Corner

Mike's Software => Qimage => Topic started by: DLenos on October 01, 2009, 04:50:08 AM



Title: Qimage 269 - Drive Thrashing
Post by: DLenos on October 01, 2009, 04:50:08 AM
QI has started to beat my HD to death, going into NOT RESPONDING for 2-3 min .. this happens when I print a single page, if I add 4 images then delete 1 it will go away for a while, If I hit automated job log, if I recall a printer setup, - lots of things throw it into 1 or 2 min of disk trashing and non-responsiveness.. using vista 64... never had any problem before - all other programs work fine. Thoughts?


Title: Re: Qimage 269 - Drive Thrashing
Post by: Mark Raymond on October 02, 2009, 12:22:04 AM
Have you tried bringing up the task manager to see if Qimage is really the culprit?

Try the following while you are experiencing the problems:

- Right-click an empty part of the task bar and choose "Task Manager." 
(Or press Ctrl-Shift-Esc.)
- Click on the Processes tab to bring up a detailed list of running processes.
- Note any excessive ones (20 or higher) in the cpu column.

Do you see anything other than Qimage with a high cpu number?

Mark


Title: Re: Qimage 269 - Drive Thrashing
Post by: DLenos on October 02, 2009, 04:46:53 AM
it is something to do with the epson 3800 printer driver... when I open the properties for the printer it takes 1-2 min to open, anything to do with the printer takes a long time... tried uninstalling/reinstalling ..no help.. any ideas?


Title: Re: Qimage 269 - Drive Thrashing
Post by: Mark Raymond on October 02, 2009, 12:25:21 PM
Is the printer connected over a network, or directly via USB?

You found no other items with high cpu figures in task manager?  Rundll32.exe, or spoolsv.exe for example?

Mark