I use Qimage Studio version from my business and love it. When it works, and it usually does. I am forever recommending it to others, especially on the DPReview site which has a dedicated printing forum. However recently, my Qimage (running on an XP PC) always crashes at the same point and that is when I click on the Full Page Editor icon which is the far right one under the viewing screen on the right of the row of icons. It opens the Editor for about half a second and then the programme closes suddenly losing all work that far. I used this icon frequently and I find I need to use it in sizing and checking sizes of my prints. Without it I cannot run my business. I have re-downloaded the programme from the site numerous times and nothing helps, it still crashes. I have downloaded the Q10 and Q09 versions and both crash at the same point. Nothing has really changed on my PC since this started and all other programmes run fine. I have recently defraged and rebooted my PC. What can be wrong, why is this usually reliable programme refusing to work. Please help as I need to get printing. urgently.  :-(

Thanks Fred, I will try these ideas. It's so strange when it has worked faultlessly for so long.

Hi I have tried holding the shift key and opening Qimage. I have re-downloaded the programme. I cannot read the link as I get an...
The topic or board you are looking for appears to be either missing or off limits to you. Error . The result is that the programme still crashes about 50% of the time when clicking on the page editor icon. It opens for about half a second and then crashes. The type of file I was working with was 8 bit tifs. I retouch in PS in 16 bit but always convert to 8 for printing. I only really use Q for printing and resizing.
This is all causing a real hassle to my work flow.

Hi Jules,

I've had this problem over the last couple years and have never figured out what causes it or a repeatable solution.  However - I've managed to recovered from this crash each time.

It's always been a combination of rebooting and resetting Qimage - sometimes multiple times before it works properly again.

My first thoughts were that it must be a corrupted file and/or a memory problem.  Once it crashes - it would never accept any type of file and once I get it back, I could not make it crash again on purpose.  The files that it crashed on prints with ease.

Installing the program again never helped directly - by which I mean, reinstalling never solved the problem by itself and I've been able to solve the problem without reinstalling.

What worked with the most frequency was 1 - reset the program (clicking the reset button when you get the message that Qimage did not terminate properly) then 2 - before you do anything else - exit the program.  Restart - then 3, load a small simple file and open the full page editor.  I'd say this works -for me - about 80% of the time.  If you've read the the thread that Fred referenced, you know that this did not work the last time I experienced the crash.  But perseverance got it going again.

I'm almost convinced that it's a combination of changing paper and image size along with sharpening that causes the crash.  I only say that because it was something I've done before the crashes although I've never been able to purposely recreate it.  Also - I've never been able to get the program back if I changed anything before that first exit after a reset.  Give it a try and see if it works: reset - open the program - exit the program - open the program - load a simple image - open the full page editor.  Do it twice or three times if you need to.   

Please keep us informed as to whatever happens!

Hopefully this may help a little

Joe

Hi Jules,

ooops! The link was to 'how to join the studio forum', but Mike has now opened it to all. I had not realised that Ronzie was the guy who couldn't access the forum. (I should read the name of the poster, I guess .

Anyway, I run studio on xp too. I made sure I had a large enough  swap/page (whatever MS call it) file on a separate drive from the program and os drive. (It sits in its own 8 GB partition.) The only time qimage crashes is if there is a bad tif file in the folder I'm trying to print from.

Best wishes,

Ray