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September 22, 2021, 09:09:46 PM *
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Author Topic: Wil not let me update - Incorrect Password  (Read 767 times)
njtrout
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« on: April 26, 2021, 03:51:16 PM »

I am trying to download the latest update.  I can log in to the website with my password, but when I try to use the same password to download the updates it will not let me authenticate.

Is there and issue with the update authorization process?


Regards,
Andy Hayter
« Last Edit: April 26, 2021, 03:55:09 PM by njtrout » Logged
admin
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« Reply #1 on: April 26, 2021, 04:32:15 PM »

The update page is working normally.  Make sure you use the username and password in the update email after you click on the web page link: type those in because some auto-fill functions (browser password auto-fill, RoboForm, etc.) may interfere.  Also make sure your email program has not modified the link: the link should end with "2021.105" or "2021.105p".  If there are extra characters after that, your email program might have butchered the link.

Regards,
Mike
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njtrout
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« Reply #2 on: April 27, 2021, 12:29:45 PM »

My mistake.  I was entering my userid and password. I should have been entering Qimage and the password.....duh.


   
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