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16  Mike's Software / Qimage Ultimate / v2021.100 issues/comments on: November 21, 2020, 12:31:57 AM

v2021.100      Nov 20, 2020

Priority: High

Note: Black Friday sale now through Nov 30

2021.100 includes:

  • Print orientation: Ability to turn print auto-rotation on or off on a per-print basis ("off" ensures images appear upright on page)
  • Layouts: Ability to save/load printer settings with each layout to ensure proper media size, media type, etc.
  • Layouts: Ability to use multiple (compatible) layouts in the same job
  • Layouts: Ability to set print auto-rotation on or off on a per-template basis in custom layouts: images dropped in templates obey the setting
  • Layouts: Option in the image placement menu/button to load last-used layout
  • Layouts: When a custom layout is chosen, it will remain in place until another placement method is chosen (IntelliCenter, IntelliSpace, etc.)
  • Cards: Added new centering options in the full page editor: center in quadrants for two-fold cards or center on page halves for single fold
  • UI: Improved UI responsiveness, particularly when copying or moving photos within Qimage Ultimate
  • Fixes: Fixed some minor bugs.
  • Video: https://youtu.be/Vz6pj1xx3K8

17  Mike's Software / Qimage / Re: Problem centering on A4 (mostly); newbie question on: November 20, 2020, 06:38:07 PM
Thanks for the replies. Appreciated.
first, a user error. I was assuming my 8.5 x 11 paper was A4 and set QI that way in the software. It does measure 8.5 x sl<11, but when measured in mm it is 215+ x 279 mm. So, that is one adjustment to make.
Could that difference make such a large difference? However, 297-279=18mm. My left margin is 20mm and the right is 2mm, the difference being 18mm. Hmmm.

Mike's mention of the printer loading the paper perfectly (or imperfectly) could explain the small difference of 1+ mm I see on the 5x7, but not the difference seen on the "A4."

So, do y'all have any suggestions of things to try to accomplish centering? The first would be to set the paper size correctly. Is "US Letter" a more appropriate setting for my 8.5 x 11 paper or should I enter a custom size? Are there any other things to try?

Many thanks

I think you found the problem.  If you specify the wrong size paper in the driver, you will never be able to get a centered print because the printer is going to print on that 8.5x11 sheet of paper as if it was A4 size.  As long as the driver knows the correct size for the paper, there should be no problems centering (at least within the mechanical capabilities of the paper handling mechanisms).

18  Mike's Software / Qimage / Re: Problem centering on A4 (mostly); newbie question on: November 20, 2020, 01:49:58 PM
I think it's worth explaining some of the aspects involved with centering so here goes...

Is centering possible?
The first aspect of centering is considering the printable area.  In your first screen shot, we can see that the printable area for your Pro-10 is not quite centered: the white space on the page is the printable area and we see there is a little more gray space (non printable margin) on the right of the paper.  But the print in that screen shot is centered on the paper: 25 pixels on the left and 25 on the right, indicating Qimage was able to center the print.  If your printable area (defined by the driver) is not centered and you fill that entire area with a print, as you would when using the "Fit to Page" size, there is no way to center the print because you have no "slack" to move it: you can't print outside the printable area as the driver doesn't allow it.  In cases like that, Qimage will center as close as possible.  So be aware that if you fill the entire printable area (left-to-right or top-to-bottom) and your printable area on the paper is not centered, there may be no way to center a print of that size.  Since you mention you tried borderless, this may not be an issue so we move on to the next section.

Is your printer loading the paper perfectly?
I see a lot of variation in a printer's ability to actually load a sheet perfectly.  Sometimes I get questions about why a borderless print has a little sliver of white (nothing printed) on one side of the page or why when the user specifies a 1mm margin all around, they end up with no margin on one side and 2mm on the other.  Sometimes people also wonder why it looks a little "crooked": the gap is 1mm at the top left but shrinks to 0.5mm on the bottom left.  The answer is that paper loading is mechanical and virtually no printer can be that accurate.  The same happens with the roller: sometimes the roller or paper sensor can be off a bit and you end up with more/less gap than you expect on the top or bottom, so it's not just a left/right problem.  I kind of doubt the mechanism would be off by almost 2cm, so: we move to the next section.

Measure your paper!
A4 is 210x297mm.  If you think your paper is exactly that size, measure it!  I have lost count of how many times someone thinks they are using a particular size but they are not: when they measure the paper precisely, they discover the paper itself isn't quite the size listed on the box.  I've had customers say they are "astonished" (from another post here) to find that the paper isn't really the size listed on the box but this has become so common that it really should be listed first here but I wanted to leave no stone unturned.  When you tell your printer you are printing on A4 paper but the paper is actually a slightly off from that A4 size, the printer will print as if A4 is installed but it will not be centered because of the discrepancy in size.

Given that you have found that all software is behaving the same (LR, PS, and Qimage), I think we are down to one/more of the above things.

19  Mike's Software / Qimage Ultimate / Re: Qimage Ultimate purge queue on: November 19, 2020, 10:54:30 PM
The easy way: if you print something and Qimage has finished processing but the printer is still going, there should be an active button on the top right of Qimage that has a printer with an X through it.  If you click that while Qimage is still processing, it just stops processing the rest of the job but if you click it after it's done, it'll actually clear the jobs from the spooler for that printer.  That button remains active until the print spooler is empty so clicking it is a quick way to kill any jobs in the spooler.

20  Mike's Software / Qimage Ultimate / Re: Plug-ins in Auto-correct group? on: November 17, 2020, 04:43:39 PM
Plugins were for certain cameras in the 1990's that had specific color issues.  Back then, they couldn't be corrected with profiles so the camera plugins were a way to "massage" the color back to accurate.  They are no longer used in this day and age of raws and profiles.  The function remains just for the few (if any) people holding to those old JPEG cameras.

21  Mike's Software / Qimage Ultimate / Re: Large Format Printing Qimage Reduces Resolution on: November 14, 2020, 03:02:59 AM
Thanks.  The screen capture showed me the story.  Your driver is runnning at 200 PPI.  Some of the Canon drivers reduce resolution when you switch to a large size.  You'll need to go into the driver and:

(1) Click the Layout tab at the top
(2) Click the "Special Settings" button on the bottom of that Layout tab
(3) Click on "FineZoom Settings" and switch it to "No"

This will prevent the driver from trying to "dumb down" the resolution by requesting a lower PPI just because you are trying to print a large size.

22  Mike's Software / Qimage Ultimate / Re: Information window on: November 13, 2020, 09:30:02 PM
It is not "normal" to have unreadable files in every folder.  Do you know what type of files are causing the problem?  If it is a file format you don't need/use, you could uncheck that file type so it doesn't try to read them.

23  Mike's Software / Qimage Ultimate / Re: Large Format Printing Qimage Reduces Resolution on: November 13, 2020, 01:40:51 AM
I would really need to see the screen to be able to see what you are doing.  If you can post a screen shot of the main window showing the full window with your mouse over the image in question, I could see what is going on along with all settings.  If it's too big for the forum, you can post a link to the image if you like.  Qimage doesn't "import" anything: it simply looks at files.  So if it is reporting 200 PPI, either that image file is set to 200 PPI or the "override" option is being used on the "Original Size" print size.  In any case, Qimage will use the full resolution of the image regardless of the embedded PPI.  The embedded PPI is there only to set the "preferred" print size.  So if you chose 24x120 as the print size (and you have enough printable area on the page to print that size), it will use all of the image's resolution and will upsample to your printer's PPI (typically 600 or 720 PPI).

24  Mike's Software / Qimage Ultimate / Re: Large Format Printing Qimage Reduces Resolution on: November 13, 2020, 12:51:14 AM
What is the printable area of the page (size of the page listed above the live view)?  If you are printing on a 24 inch roll, maybe 21.8" is the printable width unless you activate borderless mode.  And what is the resolution of the image you are printing?

25  Mike's Software / Qimage Ultimate / Re: Custom Size on new computer on: November 12, 2020, 01:32:35 PM
In case something got "stuck" in the driver settings, hold the shift key while you click the "Properties" button to reset driver settings.  Then set up your media size, media type, borderless, etc. in the driver.  See if the borderless setting sticks after that.

26  Technical Discussions / Printers / Re: Canon pro 9000 mk2 Printer profile problem on: November 10, 2020, 02:30:21 PM
On some older printers, the included profiles only work properly inside the driver and they were not designed to be used by the application.  This includes some of the older Canon profiles that start with "cnbj" and some of the Epson profiles that started with "E" or "EE" followed by cryptic numbers/letters.  The profiles that can be applied in-application usually have the name of the printer and paper in the file name of the profile.

27  Mike's Software / Qimage Ultimate / Re: Custom Size on new computer on: November 08, 2020, 11:09:02 PM
I see two things that could potentially cause this.  One is that the first screen shot shows "auto crop" is turned off.  That will make the print conform to the aspect ratio of the image: you'd have to turn auto cropping (scissors icon) on to get the exact size specified.  Also, I see you are using a Pro-100.  The printable area of a Pro-100 on 8.5 x 11 paper is 8.0 x 10.685 inches so it cannot print an 8.13 x 10.13 image unless the driver is set to borderless.  I don't think you have borderless activated in the driver settings because the first screen shows "Poster Mode" indicating that 8.13 x 10.13 is too big for one sheet of paper.

28  Technical Discussions / Printers / Re: Canon pro 9000 mk2 Printer profile problem on: November 08, 2020, 11:03:02 PM
You could always open the automated job log and pick an old job from before the power outage.  When you open it, every setting will be exactly the same as when it printed before.  If it no longer prints the same, something outside of Qimage (and the driver) is causing the problem.  Have you done a nozzle check?  It's possible some nozzles are not firing too.

29  Mike's Software / Qimage Ultimate / Re: Which process uses more ink between Qimage half-page purge and a nozzle check? on: November 08, 2020, 02:35:49 PM
The nozzle check will use less ink but the half page purge is more useful for preventing clogs: the nozzle check only fires each nozzle once which may not be enough "exercise" to keep them free flowing.

30  Mike's Software / Qimage Ultimate / Re: Saving Photo with Text caption on: October 31, 2020, 02:23:24 PM
Figured it was time for a video response showing a demo of how to do this, so here you go...


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