Mike Chaney's Tech Corner
September 18, 2018, 05:31:41 PM *
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 1 
 on: September 17, 2018, 12:33:36 PM 
Started by alinoyan@outlook.com - Last post by Fred A
Quote
Please send it to Mike at mchaney@ddisoftware.com

Quote
please send it to me too, and I will see that Mike gets the info immediately.
wathree.ssz@verizon.net

Been a couple of days, and so far no emails from you.

Maybe you found the email response in  a Spam folder?

Fred

 2 
 on: September 16, 2018, 05:14:29 PM 
Started by gabbs - Last post by admin
Let's see if we can help.

To clarify, are you running Qimage Ultimate under parallels (since Qimage Ultimate is a Windows-only app) or are you running Qimage One (which has a native Mac version)?  Also, what is the resolution of the image(s) you are trying to print and what exactly is the error message?

Regards,
Mike

 3 
 on: September 16, 2018, 05:09:21 PM 
Started by gabbs - Last post by gabbs
I've gotten one 8 x 11 image to print though when it comes to a larger size (13 x 19) the program crashes. consistently.
I've tried changing the photo size to a smaller dimension without dropping below 300dpi. I'm running a mac el capitan with
enough space and ram to be adequate with conversion. The paper size set on custom / profile on redriver paper.
when print is pressed I get an error message and when it is "X " 'ed out the program crashes.

 4 
 on: September 16, 2018, 05:02:16 PM 
Started by Anthony - Last post by Netherlands56
Now fixed in 2018.124.

Regards,
Mike

Thanks, works fine.

 5 
 on: September 16, 2018, 08:36:12 AM 
Started by tkr - Last post by Fred A
Quote
What am I missing, doing wrong?

If Create is grayed out, that is a sign, you did something wrong.
Double check the corner angles that you placed. Make sure you put them on the correct corners. It is easy to mistake the bottom ones with gray scales etc.
Fred

 6 
 on: September 16, 2018, 08:29:31 AM 
Started by alinoyan@outlook.com - Last post by Fred A
Quote
So what is a good email to communicate with, to solve this issue?

Most of the time, the issue is that the email with the renewed password went to your Spam or Junk folder.
It might have been deleted by your email client.
Is this the email address that you used to sign up with Qimage?   alinoyan@outlook.com

The emails need to match.
Please create an email with the registered email address, the registered name, and how you paid.

Please send it to Mike at mchaney@ddisoftware.com.....since the automated seems not to work, please send it to me too, and I will see that Mike gets the info immediately.
wathree.ssz@verizon.net


Fred

 7 
 on: September 15, 2018, 06:46:59 AM 
Started by alinoyan@outlook.com - Last post by alinoyan@outlook.com
So what is a good email to communicate with, to solve this issue?

 8 
 on: September 14, 2018, 06:31:12 PM 
Started by AHindman - Last post by AHindman
Thank you so much!

 9 
 on: September 14, 2018, 06:09:45 PM 
Started by AHindman - Last post by Fred A
The odd thing is I was just typing to Mike to have a look. I get the same as you get.
He popped in before I could finish.
OK you are in good hands.
Fred

 10 
 on: September 14, 2018, 06:05:44 PM 
Started by AHindman - Last post by admin
I think I see what is happening.  If the borders are zero, there is no border and there is nothing to "add" so it defaults to B and not B+.  If you actually put a border on that print, say you enter a .1 in one of the border boxes, the B+ will "stick" because it can see that there is a border outside the designated print size that made it "grow" in size.  So basically if you start out with something like a .2 border in B+ mode, it'll use that on prints that you add, however, if you select a print that has no border, prints with no current border default to "B" when you select them.

I think I can improve this in an upcoming version by just not changing the B/B+ selection if you select a print that has no border.

Regards,
Mike

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