Here's the video:

https://youtu.be/2GKIAm2FLS4?si=iYsf2RG9pI6SiOZ4

Regards,
Mike

I can't really diagnose image-specific issues remotely so if you want to put the image (or a few images) in question on Google Drive or something and give a link, I can take a look and see if I can repeat the problem.

Regards,
Mike

Hi Gary,

9000 x 6000 is relatively small: only about 160 MB.  Double that if it's 16 bits/channel which is still pretty small.  Qimage can handle images 6-12 times that size easily.

So I wonder, what format are these images: TIFF, PSD, etc?

Also, do they have layers?  Sometimes layers can cause issues and flattening images will prevent problems.  I don't think it's the naming convention.  It's probably just the order in which they are accessed along with some incompatibility with layers.

Regards,
Mike

If you go to "Utilities" on the top menu and choose the "Migrate..." option, it'll walk you through changing the location of the application data folder.

Regards,
Mike

Are all your images on the network?  A shared job log doesn't typically work well on two computers because a lot of the time each computer has its own local photos.  If everything is being done on the network I suppose you could set your Qimage application data folder to the same network location on both computers.  Then everything from thumbnails to saved jobs, job logs, printer setups, etc. could be shared.  You'd have to be careful choosing a network location as the application data folder, however, because it can have negative side effects.  For example, network folders are orders of magnitude slower than local drives.  And if it isn't available for any reason, it can cause crashes.

Mike

No.  There would be little to no benefit to using the GPU to just display images.  Been pretty quiet on the camera and printer front too so not a lot of new stuff to support.  I'm working on the next paradigm shift in print quality but some of the work is dependent on third party tools so I'm at the mercy of other companies before I can implement them.  We've reacjed a local maximum with respect to print quality but these new tools will change that and allow us to leap forward.  It's just going to take some time.

Mike

I don't know anything about that printer but in searching online, it looks like you have to connect it to your PC via WiFi.  Take a look at this video.  If it works, the printer should show up in Qimage once it is added as a device in Windows:

https://youtu.be/w3jp-l8QI8s?si=c2c1QCaPEUCn8eru

I have no idea whether it works or not, but worth a try.

Regards,
Mike

I would keep it in portrait and as long as you turn on auto roll length (next to media size) and you have a 24 inch width set, Qimage will manage the length.

Regards,
Mike

Thanks.  The videos are great.  What I think might be the easiest (and no calculations) would be to create a layout or several layouts depending on your needs.  You could add a template (last thumbnail in any folder) and then add a photo mat around that template and save that as a layout.  As an example, you could add a template at size 50 x 30 and then add a photo mat to that template and specify 10 for all 4 sides of the mat.  You'll end up with a 70 x 50 mat with a 50 x 30 template in the middle.  If you never want to crop images and want the aspect ratio to "conform", make sure the auto crop button on the Prints tab is OFF.  Then click the print placement button under the live view and select "Save current as custom layout" and give it a name.  Then when you pick (use) that layout, every time you add an image by clicking the + on a thumbnail or dragging a thumbnail and dropping it onto the empty template, that image will fill the 50 x 30 area of the template.  If the image is a different aspect ratio (like 3:2), it automatically fits and centers it within the template and your mat is still 70 x 50 as that is unaffected.  The 3:2 image would go into the template and be sized 45 x 30 because your template identifies the minimum borders on all sides.  If you want different minimum borders, just adjust the size of the template to get anything you like.

Maybe this will work?  You could define several of these layouts with different template sizes inside your 70 x 50 mat to get different amounts of border(s).  They don't even have to be equal.  Just remember that when you insert an image into the template that is a different aspect ratio (than the size of the template), it will just fit the image into that "window", centering within the template area.

Mike

It doesn't matter whether your monitor is calibrated, custom profiled, etc.  No calibration can account for brightness and viewing conditions so your monitor could still be too bright.  So the right way to do this is to get some of that Epson paper and print with an Epson profile for that paper.  Then adjust your monitor to match the print (not the other way around).  The focus being: get a baseline using an Epson paper for which you already have an Epson profile, then compare that baseline print to the monitor.  Unless there is something wrong with the printer (or profile), the key is to adjust your monitor so it matches the print... and most important, when you print this baseline test, use an unmodified test print that was designed for print evaluation and not an image you have edited.

Regards,
Mike

This is just not making sense to me.  Why set the width to 50 when you could set the width to 70 and get a larger 70 x 46.67 that fills the same frame?

Is it because you want a 10cm border on the left and right so you are subtracting 20cm ahead of time?  If so, that's what photo mats are for (uneven borders) and this would be the workflow:

• Select your thumbnail and click the "More" option at the bottom of the print sizes
• Select "Specify ONE dimension" and enter "50" as the size you know and choose "This is the LONG side"
• You now have your print at 50 x 33.33 and you want to "grow" that to 70 x 50 so...
• Right click on the print, choose "Photo Mats (uneven borders)", "Add Photo Mat"
• On the Photo Mats Properties dialog, enter your 10 on the left and right and your 8.33 on the top and bottom
• Make sure the "Grow" button on the bottom is selected, select the mat color (presumably white) and click OK

Now you have a 50 x 33.33 print that has a 10cm border left and right and 8.33cm border on the top and bottom.  When you activate cut marks, it marks the mat which is 70 x 50.

If this is still not what you are talking about, keep it simple.  For example, are you always cutting 70 x 50cm?  If so, what logic defines the print size that goes in that 70 x 50?  A 10cm minimum border?  Something else?

Mike

Add your 5:8 image at a size of 8x10 with auto crop off: you'll get a 6.25x10.  Then right click on the image and select Photo Mats, Add Photo Mat.  Enter zero on the top and bottom and .875 on the left and right since that's half of what is missing (8-6.25).  Set the color to black, click the "grow" option and you have your image, non cropped, as big as it'll go on an 8x10 area, with a black fill.

Mike

Of course.  This is a simple operation in Qimage but I need to know more than the mat size.  This can be done either with borders or photo mats in Qimage but knowing that the mat size is 70x50 is not enough: what size print is going in that mat?  How much of a border are you using?  You say your frames are 70x50 and you want to print a photo + mat.  Does that mean you want to print a 70x50 photo with just a little extra border around that to make it mountable on the back of the mat?  If that's the case, just set your print size to 70x50 and add (for example) a 5cm B+ border.  You'll then get a print that is 80x60, 70x50 of which is the print in the middle.  Turn on the cut marks if you want to mark the 80x60 to cut it.

If that's not what you are asking, please clarify.

Regards,
Mike

Start with the basics.  Most "dark prints" complaints come from having your monitor too bright which causes you to develop (edit) your images so they are too dark.  Put an Epson paper (say photo paper pro glossy) in the printer and use Epson's included profile to print on that: how does that look?  This is an easy way to get a calibration and it is proof that your printer and editing are working as they should.  Only after that would you start playing with custom papers and profiles.

When you say you are using custom profiles, did those profiles come with instructions on how to use them with the driver: which settings in the driver to pick like media type, quality, etc?  Also, using color controls in the driver along with a profile will not work: when using a profile, the driver needs to be set to "no color adjustment".  Switching it to "color controls" will cause double profiling.

Regards,
Mike

First, you are posting in the wrong forum because you didn't order Qimage Ultimate: you ordered Qimage One.

Second, we have received NO emails from you and you couldn't have been trying to reach us about non-receipt for 3 weeks because you just ordered 11 days ago (on March 16).

Third, the registration email with download instructions was sent to the same email address you are using here on the forum: it was sent when you ordered on March 16 at 3:49pm eastern time.  Please check your spam, junk, promotions, and other folders in your Gmail online as the message probably got auto-filtered.  I also just sent your Qimage One registration email again today to help you locate it.  So now you have two copies: one from March 16 when you ordered and second one from today.

Regards,
Mike