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Author Topic: unable to recognize 8.5X11 paper  (Read 6557 times)
bill hansen
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« on: January 17, 2011, 07:14:02 PM »

Printer is Epson 2880.  OS is Win 7.

After three phone calls to Epson because printer wouldn't load Epson Fine Art Velvet paper, Qimage won't recognize 8/5X11 inch paper - prints only ~ 1/2 of image on 8.5X11, at a  large size as if it were printing on 13X19 paper. The "printed" half image is on the left side of the page so the there's a border of about 1 inch at right and at top, border of ~1/4 inch at bottom of page.

This is a new problem, started today after the phone calls to Epson. Have reviewed all Epson printer drivers with Epson support rep. I can relay each Epson setting if anyone's interested - but they are all appropriate for 8.5 X 11 paper.

Upgraded (from Q Studio 2010 v 205) to Q Studio  2010 v 209. Uninstalled/reinstalled. App is still unable to recognize 8.5 X 11 inch paper - prints only half the image, at a size appropriate for 13X19 paper.

I can print on 8.5 X 11 from PS perfectly well, but I sure don't want to lose the ability to print with Qimage.

IF AT ALL POSSIBLE - I really need to resolve this quickly, because at present I'm unable to print from Q at all. Is there some sort of buffer or print queue in Q which I can clear? The Epson printer driver is already cleared, without benefit.

Thanks - Bill Hansen
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bill hansen
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« Reply #1 on: January 17, 2011, 07:24:10 PM »

This is Bill again - just deleted all cached thumbs but no improvement - Q still thinks it's printing on 8.5X11.

In my original post I should have mentioned that Q won't recognize ANY paper of 8.5 X 11 in size, not just Epson Fine Art Velvet.
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Fred A
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« Reply #2 on: January 17, 2011, 07:33:40 PM »

Quote
n my original post I should have mentioned that Q won't recognize ANY paper of 8.5 X 11 in size, not just Epson Fine Art Velvet.

Bill.
Click Help, then RESET Printer
Fred
Ps Then try to put the paper in.
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bill hansen
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« Reply #3 on: January 17, 2011, 09:09:04 PM »

Fred - Success! The reset worked perfectly. I just printed on both plain paper and Fine Art Velvet, 8.5X11 paper, image sizes just as they should be.

I sent an earlier reply, but it looks like it didn't go through. What I wanted to say is THANKS!!! Also - I wish there were a way to pay you back for the many, many times you've saved my bacon with Qimage.

Bill
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Fred A
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« Reply #4 on: January 17, 2011, 09:14:47 PM »

Quote
What I wanted to say is THANKS!!! Also - I wish there were a way to pay you back for the many, many times you've saved my bacon with Qimage.

Bill

Just knowing that you got your Qimage back making great images and prints is all the thanks I need.
But I love bacon and eggs.   :-))

Fred
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