Cannot Print

UltraChrome

Jr. Member

Posts: 56

Cannot Print

« on: March 30, 2016, 04:29:17 PM »

Have not used Qimage since I upgraded to Windows 10. Using current version, I am unable to print. The program processes correctly, I get the "finished processing" note....then nothing. I have my Epson driver set to "print preview" and the preview pane does not show up - the program just stops. All settings in the driver are correct to the best of my knowledge. There is a RED X in the upper right hand corner of the screen saying "Clear spooler/jobs from Epson R260 color" - never seen that before???

I've used Qimage for years and never had a problem with previous versions on earlier OS from Win 98 on up. ALL other programs on the computer are printing correctly. Any ideas what is going on?


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Fred A

Forum Superhero

Posts: 5644

Re: Cannot Print

« Reply #1 on: March 30, 2016, 04:49:17 PM »

Quote

Have not used Qimage since I upgraded to Windows 10. Using current version, I am unable to print. The program processes correctly, I get the "finished processing" note....then nothing. I have my Epson driver set to "print preview" and the preview pane does not show up - the program just stops. All settings in the driver are correct to the best of my knowledge. There is a RED X in the upper right hand corner of the screen saying "Clear spooler/jobs from Epson R260 color" - never seen that before???

I've used Qimage for years and never had a problem with previous versions on earlier OS from Win 98 on up. ALL other programs on the computer are printing correctly. Any ideas what is going on?

Does the red X stay red even after you click on it?
If so, go into Devices and Printers and double click your printer.

See attached snaps. Then cancel all stuck documents

Preview pane should show up. That is a function o0f the driver.
Still no good, reinstall the latest driver for W 10 (32/64 bit)
Your driver should be version 6.53 for whichever version of Windows you have.

You can also click HELP in Qimage and click on RESET Printer,

Fred


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UltraChrome

Jr. Member

Posts: 56

Re: Cannot Print

« Reply #2 on: March 30, 2016, 05:06:56 PM »

Clicking the RED X does nothing. I cleared all documents (even though it showed none present) and I am using the most current driver (ver 6.53). NO CHANGE.

It appears that Qimage is NOT SEEING the printer - when I go into the settings file the "ink levels" is not showing any ink present. It normally shows each cartridge, as you know.


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Fred A

Forum Superhero

Posts: 5644

Re: Cannot Print

« Reply #3 on: March 30, 2016, 05:34:12 PM »

Quote

It appears that Qimage is NOT SEEING the printer - when I go into the settings file the "ink levels" is not showing any ink present. It normally shows each cartridge, as you know.

I believe I see the problem in your screen snap
Your port is LPT1. No one I know has used LPT1 since they invented USB.

Please check the printer port assigned to your printer.
.Go to Devices and Printers again, right click to Printer properties, and the PORT tab
See screen snap
That would account for it all.
Put the check in the correct port
That should do it.
Fred


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UltraChrome

Jr. Member

Posts: 56

Re: Cannot Print

« Reply #4 on: March 30, 2016, 06:29:37 PM »

Thank you. When Qimage starts, it says "6 printers found" ?? - at any rate, I selected the one on USB001, which is the ONLY port I've ever used, from the dropdown menu and it works. Not sure why the LPT port was selected by the program, not sure where it's getting 6 printers, but I don't care. It's working now...no doubt it is a Win 10 thing...


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