OK<thanks for the update,also,when I use "photo paper Pro Premium Matte in my media setting-I'm still getting the 30mm paper setting.
This is turning into a big joke.
Why can't canon just delete this stupid wide border issue and update their software, Jesus.

MikeS.

You have to use the software hack in Qimage to get rid of the borders.  The instructions are:

Note: this may look complicated but you only need to do these steps/checks once.  Once it works, you can save the setup in Qimage and name it something like "PPP Premium Matte - 30mm hack" and recall it next time: then you only need to perform steps 5-9 below each subsequent time.  That basically amounts to recalling the setup, adding prints, clicking the print button, and then right clicking the "Cancel Print" button when the Canon error message pops up to perform the hack that automatically closes that Canon error window and forces the print job to continue.

(1) Use "Properties" to set up your driver: select Photo Paper Pro Premium Matte, set quality settings, color management, etc.  Select your paper size, for example, 8.5x11.
(2) Click "OK" in the driver to accept driver settings.  The driver will force you to pick a paper size with the 30mm margins: that's fine, let it do that (see next step).
(3) Now that the driver has forced the 30mm margins, override it by dropping down "Media Size" on Qimage's main window and re-select the size you want (for example Letter 8.5x11).
(4) Do not open "Properties" to access the driver after this step but if you have to, you'll have to repeat steps 2 and 3 when you close the driver.
(5) Add prints as usual and click print to print the job. See *Important note* below before actually printing.
(6) When the prints are processed by Qimage, you'll get a message from the driver that it needs 30mm margins. Leave that error message on screen and proceed to next step.
(7) Right click the Cancel Printing button in Qimage: the top right-most button on the Qimage main window that has a printer with an X through it.
(8 ) You'll get a system administrator message from your computer requesting permission to perform the "hack": click Yes on that to accept.
(9) The Canon media error message will go away and the job will start printing: see *How to Use the Software Hack* to see what to expect while printing and how the hack works.

*Important Note*

Before printing, check the "Printers and Settings" tab on the Qimage main window and be sure the "Res" parameter lists "Max (600 PPI)" as the print resolution.  If you see "Max (600 PPI)" in that setting, skip this step but if you see anything other than "Max (600 PPI)", you have to take these additional steps to ensure the driver is set up for the above task.  If "Res" is anything other than "Max (600 PPI)":

(1) First drop down the "Res" setting and see if you have a "Max (600 PPI)" selection: maybe you just have it set to "High (300 PPI)" and you can change it to "Max (600 PPI)" instead.
(2) If you see "Max (1200 PPI)", you need to click "Properties", go into the driver, go to the Page Setup tab, click the "Print Options" button, and set "Prevention of Print Data Loss" to "Weak".
(3) If you see something like "Max (960 PPI), you selected scaling in the driver: go into the driver, click the Page Setup tab, and click "Normal Size" under Page Layout.
(4) If you see something like "Max (610 PPI) or something just over 600 PPI, you are in borderless mode.  Uncheck borderless in the driver: borderless has not been tested with the hack.
(5) If you had to do any of (2), (3), or (4), you'll have to repeat steps (2) and (3) from the prior list up top to override the 30mm margins since the driver will force that on you when you exit the driver.

*How to Use the Software Hack*

When you right click the "Cancel Printing" button in Qimage to initiate the hack (you do this after clicking print and after you see the Canon error message about wrong media size), the software hack will close that Canon error window (the error window saying you need a paper size with 30mm margins) and once that Canon error window disappears on its own (don't close it manually), printing will proceed normally on your Pro-10 without the 30mm margins.  It will likely take somewhere between 10-30 seconds for the printer to actually start printing.  Keep in mind that if you don't already have the matte paper loaded in the rear tray, the form feed button will blink and you'll have to load a sheet manually at this point and click the form feed button on the printer for printing to start.  This is normal and it does this even if you are printing normally (with 30mm margins) without the hack.  The difference when using the hack is: you have to know what to do because the Canon driver will not give you the little popup messages that say "Load paper in rear tray and then press the feed button".  That's because the software hack in step 7 basically says "GO AWAY Canon driver... let Windows process this job now".  So the Canon driver gets disconnected so it can no longer throw messages but as a side effect, you also no longer get the Canon hint windows that give you hints about what to do like "load paper in rear tray".  That shouldn't be a problem if you are familiar with the process: you just have to perform the same steps as if the popups had told you what to do.

Once again when you click print and you see that Canon media error message, never close that Canon media error message by clicking "OK" or closing the window yourself: you have to leave that error window open so that the software hack (right clicking the Cancel Printing button) will force that error window closed on its own.

Mike

Mike, I tried this on Pro-1000 (25mm border).  I get message on printer “Processing...please wait momentarily”, but it has been at least 10 min. With no change.

Any thoughts

Thank you “master” 😀

Any of the FA papers should work.

Regards,
Mike

The workaround relies on the Windows spooler so it will not work on a Mac.

Regards,
Mike

I've not noticed much of a difference on my Pro-100 either, but the fact that they have a specific paper type for presentation matte and fine art papers would suggest they have tweaked the ink densities for those papers.  If nothing else, at least it allows you to select the correct paper type and use the workaround.

Regards,
Mike

Thanks for the report.  I don't remember testing it with the preview enabled so I'm glad you let us know.

Regards,
Mike