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Mike Chaney's Tech Corner > Mike's Software > Qimage Ultimate > Problem Installing Qimage Ultimate on new PC
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Author Topic: Problem Installing Qimage Ultimate on new PC  (Read 9570 times)
DdeGannes
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Retired Banker; Golf; Photography; Travel.
« on: November 22, 2021, 02:35:19 AM »
When I install I use the qu22-109 download to the default location, when completed and I attempt to boot QU I get an error , see the screen capture.
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COMP EQP: iMac 27" mid 2015 5K Retina macOS 11.2.3; 24GB Ram; Scan Elite 5400 film scr.
CAMERA EQP: Oly OMD EM-1, Digital Zuiko & OM lenses.
Imaging Apps: PS CC 20; LR Classic CC 9.3; Qimage U & One; VueScan.
admin
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« Reply #1 on: November 22, 2021, 02:59:09 AM »
Do you use a Norton product for antivirus/antimalware?  They've really gone off the deep end lately and they even try to prevent writing to standard data folders.  There's no reason Qimage wouldn't be able to write to that folder unless something (else) is preventing it.

Regards,
Mike
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DdeGannes
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Posts: 175


Retired Banker; Golf; Photography; Travel.
« Reply #2 on: November 22, 2021, 05:47:08 PM »
Thanks Mike, I will check that out the PC came with Norton anti virus so i will probably remove when I return home in two weeks.
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COMP EQP: iMac 27" mid 2015 5K Retina macOS 11.2.3; 24GB Ram; Scan Elite 5400 film scr.
CAMERA EQP: Oly OMD EM-1, Digital Zuiko & OM lenses.
Imaging Apps: PS CC 20; LR Classic CC 9.3; Qimage U & One; VueScan.
DdeGannes
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Posts: 175


Retired Banker; Golf; Photography; Travel.
« Reply #3 on: November 22, 2021, 06:59:56 PM »
OK, GOT IT ALL SORTED OUT.
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COMP EQP: iMac 27" mid 2015 5K Retina macOS 11.2.3; 24GB Ram; Scan Elite 5400 film scr.
CAMERA EQP: Oly OMD EM-1, Digital Zuiko & OM lenses.
Imaging Apps: PS CC 20; LR Classic CC 9.3; Qimage U & One; VueScan.
robitguy
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« Reply #4 on: January 09, 2022, 10:41:27 PM »
Qimage installer does not allow all users to run the program. This problem does not occur if you are running it with an admin account. This is bad programming.
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admin
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« Reply #5 on: January 10, 2022, 02:13:20 PM »
Quote from: robitguy on January 09, 2022, 10:41:27 PM
Qimage installer does not allow all users to run the program. This problem does not occur if you are running it with an admin account. This is bad programming.

The license is per-user so it does not install for "all users": it installs under each individual user's account.  A non-admin can easily install the software: run the installer and the installer will ask for the admin password during install like any installer.  Most people install this way.

Mike
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