srjacob
Newbie
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« on: November 09, 2017, 01:16:39 AM » |
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I am running Qimage Ultimate v2018.110. I just replaced my Epson 3880 with a Canon Pro-1000 because the Epson had a severe hardware problem. When I print to the Canon Pro1000 I get the normal print that on the display, but I then get a 3 other pages with printing along the edges of those pages. I have emailed Mike twice about this, with no reply. I have attached photos of the pages with my email. A zip file of the pictures can be downloaded at www.jjworld.com/images/PicturesOfPrintProblem.zipThis never happened with the 3880 and is a total waste of paper. It also happens when I select borderless printing. I tried to reset the print settings, but that was no help. The picture prints fine from photoshop. Please help me fix this. Steve |
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Terry-M
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« Reply #1 on: November 09, 2017, 09:08:05 AM » |
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Hi Steve, When I print to the Canon Pro1000 I get the normal print that on the display, but I then get a 3 other pages with printing along the edges of those pages. It very much looks like the prints size specified is too big for the printable area of the page. QU will tell you this when you load the image to the page and ask if you want to shrink to fit or spread over more pages. Please tell us you QU settings, page size, print size driver settings etv. It's best to do this with a screen shot - you need a little program to do this like PicPick. Terry |
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Fred A
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« Reply #2 on: November 09, 2017, 10:16:44 AM » |
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It very much looks like the prints size specified is too big for the printable area of the page. QU will tell you this when you load the image to the page and ask if you want to shrink to fit or spread over more pages.
Please tell us your QU settings, page size, print size driver settings etc. It's best to do this with a screen shot - you need a little program to do this like PicPick. Hi Steve, Terry is correct. I can see your page size, and driver settings.... but we definitely need the print size, and the reported ppi that Qimage shows when you hover the print screen. I do have the Pro 1000 driver, but for some reason it is not exactly the same screens that you show. Please check the driver version. Mine is 2.96 1) In screen snap 044, notice the cursor arrow. Your shot is showing a scroll bar and more selections, one of which might tell us something. 2) In snap 045, my cursor is on a grayed out button. Yours is "live" Specify Margin.What is in there? Mine is grayed out 3)In snap 046, my cursor is showing more selections (inferring a different driver) 4) In snap 047, I am showing where you can see the driver version. Thanks, Fred |
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srjacob
Newbie
Posts: 15
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« Reply #3 on: November 09, 2017, 01:41:27 PM » |
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Thanks for responding. I wonder why Mike didn't respond to my emails?
From the Hover:
Print size=Fit to paper
8.00 x 10.69 155 PPI
Detail-vs-size [-----v-----] 155 PPI = Good
1 Print Selected
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Fred A
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« Reply #4 on: November 09, 2017, 02:22:30 PM » |
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Thanks for responding. I wonder why Mike didn't respond to my emails?
He knows about it, but very busy ay the moment. Please do a test for me. I have the driver, but not the printer, and I cannot seem to activate PRINT PREVIEW. So I cannot test the results. I am asking that you change the size from FIT TO PAPER to FIT TO PAGE, and make a print. If that does not work, would you be able to send me the image in question? Fred |
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« Last Edit: November 09, 2017, 02:24:43 PM by Fred A »
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srjacob
Newbie
Posts: 15
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« Reply #5 on: November 09, 2017, 02:48:33 PM » |
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That worked, in the sense that I didn't get the additional 3 pages of marginal printing. However, I did get 2 additional full prints that I never asked for. I think there is a problem in Qimage. You can get the image here: www.jjworld.com/images/_DSF1997.jpgIt's too big to send via the forum. Steve |
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Fred A
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« Reply #6 on: November 09, 2017, 02:58:19 PM » |
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That worked, in the sense that I didn't get the additional 3 pages of marginal printing. However, I did get 2 additional full prints that I never asked for.
The only way I know of to get three copies would be to have the same image in the queue 3 times, or have the number of copies at 3 in the driver. Please check that. We are making progress. So now you get a proper print, albeit with 2 additional copies.  Can you send me a duplicate of my screen snap attached? That is the QUEUE TAB I want to see the size and how many QU is sending to the driver Thanks, Fred |
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Fred A
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« Reply #7 on: November 09, 2017, 03:06:56 PM » |
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Got the image. Are you trying to pull the wool over our eyes?. He said sheepishly!
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srjacob
Newbie
Posts: 15
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« Reply #8 on: November 09, 2017, 03:18:36 PM » |
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That comment, sir, is a bunch of sheep!
However, I am familiar enough with Qimage to know to only print one image, not 3. Anyway, here are the screenshots. I thought I was only printing out one copy.
I think there is some sort of problem with Qimage. I have used Qimage for years with my old Epson 3880 without these kinds of difficulties.
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Fred A
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« Reply #9 on: November 09, 2017, 03:41:17 PM » |
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I think there is some sort of problem with Qimage. I have used Qimage for years with my old Epson 3880 without these kinds of difficulties. Steve, seriously, the above sort of suggests a driver bug, but your screen snaps back up your certainty that there is only one copy in the queue, and if the attached (1 copy) matches yours, and your second attempt yields 3 copies, I will call Mike on the phone. Fred |
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srjacob
Newbie
Posts: 15
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« Reply #10 on: November 09, 2017, 03:53:11 PM » |
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Thanks. That is what I was trying to do by emailing him.
I wonder if there is any way to get a copy of the older driver?
I am wasting paper and valuable ink in doing this testing.
Personally, I can't tell the difference between the output of this printer and my old 3880. I profiled both using an i1Pro2 and Profilemaker. I use Costco photo paper for proofing.
My 7 year-old 3880 got the dreaded PK/MK ink change switch failure. To fix it, I have to replace the ink delivery system and re-prime the ink on the printer. Cheaper to get a new printer.
I hate Epson.
Steve
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Fred A
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« Reply #11 on: November 09, 2017, 04:11:36 PM » |
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Steve, seriously, the above sort of suggests a driver bug, but your screen snaps back up your certainty that there is only one copy in the queue, and if the attached (1 copy) matches yours, and your second attempt yields 3 copies,
Steve, I think I found something. I just uninstalled my driver version and in stalled your 2.97 version. I opened the driver to set the paper size and also to see if I can use Print Preview, and guess what? By apparent default, the driver shows 3 copies! Qimage shows one copy, but the driver says 3. Check the actual driver. I just opened and closed the driver a few times, and it went to 1 copy all by itself. The check mark in Print Preview disappeared and went grayed out. Fred |
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srjacob
Newbie
Posts: 15
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« Reply #12 on: November 09, 2017, 04:45:37 PM » |
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I always get 1 copy in the driver. In my driver, the print preview allows me to check the box.
Driver shows 1 copy, I get 3. Fortunately, I figured out how to cancel the others.
Something's buggy.
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Fred A
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« Reply #13 on: November 09, 2017, 06:02:49 PM » |
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That is where the bugs lie. In their driver.
I have a Pro 100 printer. Drivers appear identical, but mine is Dye Ink.
Fred
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