image width

djkessler

Newbie

Posts: 2

image width

« on: January 20, 2023, 10:11:29 PM »

I've been printing with an Epson p900 for about a year. I was mostly printing through QImage. I mostly print on roll paper and everything was fine.

A few months ago, I had to replace my desktop printer and bought an Epson ET-4850. After I installed that printer, my p900 started to behave strangely.

Specifically, when I load paper, even though the roll is 16" wide, the images are squished in the width dimension only as if they were being printed on 8.5" paper.

I have checked the settings in QImage and in the printer properties dialogs. They all say that the paper source is "roll paper" and the size is "user-defined". Those settings used to work but they no longer do.

I am assuming that this is NOT a QImage problem, but I'm hoping that someone here might have some ideas for me to try. I've tried a lot of things but nothing has made any difference.

As a side note, one of the things I tried was after hitting the print button, checked the "print to file" checkbox. I can't find the file that was presumably generated. If anyone could point me in the right direction to find that, I'd appreciate it. (I have not touched the program defaults related to that.)

Thanks, in advance, for the help.
David


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admin

Administrator
Forum Superhero

Posts: 4229

Re: image width

« Reply #1 on: January 20, 2023, 10:41:32 PM »

Try selecting the P900 in Qimage and then hold the Shift key while you click the "Properties" button to open the printer driver. This will tell the printer driver to refresh all settings, ignoring anything that was saved prior. Once the driver is open, make whatever selections you need in the driver and run a test. You should be able to activate the print preview in the driver to see if it fixes the problem without even having to print.

Regards,
Mike


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djkessler

Newbie

Posts: 2

Re: image width

« Reply #2 on: January 21, 2023, 12:58:22 AM »

Hi Mike,
Thanks for the reply.

I should have mentioned that the Epson print preview showed the image (I'm actually making kind of a contact sheet) takes up the entire width of the paper -- it just doesn't print that way.

I did try <shift>-<click>Properties and the result was the same. There was one color setting that was not what I expected, but everything else looked as I would have expected.

The print preview showed what I was hoping to see (the images covered the entire width of the paper) and the printer actually printed on about 1/2 the width of the paper.

So it's really "what you see isn't quite what you get."

David


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admin

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Forum Superhero

Posts: 4229

Re: image width

« Reply #3 on: January 21, 2023, 01:00:53 PM »

Unfortunately when the print preview is correct but the printer doesn't produce what is on the print preview, the problem lies between the driver and the printer. Epson's driver preview shows you what the printer should be printing and if it doesn't print that, either there is something wrong with the printer or there is a scaling option set (that shouldn't be).

I used to suggest going into the driver to the "Page Layout" tab and looking at "Output Paper" to make sure it says "Same as Paper Size" and make sure "Reduce/Enlarge" is not checked. But Driver AI takes care of all that (unless you turned that off).

You could try uninstalling and reinstalling the driver as a last resort but it almost sounds like the printer is detecting the wrong width for the paper or something.

Regards,
Mike


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