Terry,
thanks for your patience...
it's the Print Service prints that are wrong, not yours - have I got that right?
well, in a way, none of the prints are "right"... they just don't match.
The problem is that I had the insane idea of printing a few of my "masterpieces" (!) on fine art paper, 5 feet large.
Because I live close to the photo fashion district of Milan, the labs are used to serve top professionals, so there is no question about their ability.
The first test I did, came out quite different from my prints, so before investing $$$ in this venture, I said stop! let's find out a way to talk the same language as the lab.
I must confess that my prints never really matched perfectly what I saw on the screen.
I thought that the difference was due to the fact that the monitor is backlit and you look at the prints reflecting artificial/available light, but as long as I was happy with the result, I did not care too much.